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REASONS TO APPLY
- Hybrid work
- Dayshift with fixed weekends off
- Work-life Balance
- Empowering work environment and culture
- Competitive salary and benefits
- Supportive, collaborative teams across functions
ABOUT US
Steadfast Group is the largest general insurance broker network and group of underwriting agencies in Australasia, with growing operations in Asia, Europe, and the US.
Based in Bonifacio Global City Taguig, Steadfast Shared Services in the Philippines is expanding its Finance, Insurance, Underwriting and Technologies teams.
We are proud of our diverse mix of people and skills, coming together across multiple businesses to support our broker network and create next-generation thinking, systems, and technologies that will drive the insurance sector forward. Ours is an exciting, progressive organization where you can build a meaningful professional career alongside some of the brightest people in the insurance industry.
ABOUT THE ROLE
Provides claims lodgement, assessment and follow up service to clients of Steadfast:
• Manage the initial and ongoing assessment of a portfolio of claims within agreed service standards and duration targets.
• Collect accurate information to proceed with a claim.
• Monitor the progress of a claim.
• Provide assistance with decisions for a portfolio of claims in accordance with clearly defined assessment practices and procedures.
• Process payments and ensure claims are paid in a timely manner.
• Ensure fair settlement of a valid claim by the insured.
• Answer general incoming calls as required.
• Manage high volume of calls and emails.
• Handle queries to limits of role or delegate to the most appropriate staff member.
• Provide advice on making a claim and the processes involved.
• Ensure the customer is treated fairly.
• Undertake Professional Development activities as outlined in training plan.
• Ensure all activities are carried out in compliance with relevant statutory and industry requirements and codes.
• Develop an adequate level of technical knowledge and ensure it is maintained or expanded.
• Adhere to internal privacy guidelines and maintain confidentiality.
• Strong emphasis on exceptional written and verbal communication with relevant parties to a claim.
• Maintain an understanding of the products and services offered by the Company.
• Ensure principles of good customer conduct are adhered to.
• Work effectively with team/work group or those outside the formal line of authority (e.g. peers, senior managers) to accomplish organisational goals.
• Support management direction and change initiatives.
• Take actions that respect the needs and contributions of others.
• Support other Claims Team members.
• Maintain current knowledge of and adhere to company policies and principles as detailed.
• Ensure claims assessment is carried out within agreed process and time frame.
QUALIFICATIONS AND REQUIREMENTS
• Moderate experience in a professional environment, insurance, brokerage or financial industry.
• Experience interpreting legislation and insurance policies.
• Educational background related to business studies.
• Sound analytical and problem-solving skills
• Good organizational skills and attention to details.
• Customer service experience and call handling.
• Microsoft Office programs – Word, Excel, etc.
• Outlook – categorizing, task management, search, calendar
• Strong verbal and written communication skills
WHAT TO EXPECT
We offer you exciting benefits to support you in your professional and personal journey:
Flexible work arrangements to help you balance work and personal responsibilities.
Career development opportunities through technical and leadership programs.
Life, disability, and travel insurance, plus access to other discounted insurance options.
A competitive compensation and benefits package.
A vibrant, collegiate, inclusive culture that celebrates you.
We are always on the look-out for great talent, and you just might be who we're looking for.
We want to learn more about you, so click the link to apply. You may also email [email protected].
