Epicareer Might not Working Properly
Learn More

Help Desk Specialist

Salary undisclosed

Apply on


Original
Simplified
  • Log and manage incidents & service requests through email and service management tool.
  • Ensure sufficient details are inputted/attached in the tickets.
  • Laise with requester and resolver groups until the ticket closure.
  • Good knowledge and understanding on service level management.
  • Knowledge on BMC Remedyforce service management tool.
  • Provide L1 support for the service requests.
  • Should be able to work in rotational shift to support 24/7 operation.
  • Additional hours support may required for this role subject to the operational needs and overtime allowance will be paid for the additional hours.
  • Minimum 3 year experience in IT Helpdesk/Technical support role.