Administrative Assistant

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered experience orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Summary Of The Position

The Administrative Assistant at Genesys, Manila will assist the Facilities Management team on day to day administrative and office support activities across the operations of Genesys Cloud Services Cayman, Ltd – Philippine Branch. Duties will include assistance in Office Administration, Facilities Maintenance and Security, Vendor Coordination, Shipment and Transportation Support, and Liaising with relevant Government Agencies. She/He is also expected to coordinate front-desk activities and be able to deal with emergencies in a timely and effective manner.

This position will report to the Senior Manager, Corporate Services.

Responsibilities

In the role of Administrative Assistant of Corporate Services, the primary responsibilities will include (but are not limited to):

Facilities Maintenance and Security

• Provides administrative support to facilities team, management, employees and in some cases, clients, and visitors.
• Assists in managing the outsourced vendors i.e. housekeeping, security and clinic personnel.
• Monitors and assists in all facilities maintenance activities.
• Liaises with the building administration on ingress and egress of activities and processing the required permits and passes.
• Manage the room reservations and utilization system.
• Maintain office security by following safety procedures and controlling access via the reception desk (e.g. monitor logbook, issue visitor badges),
  
  

Procurement & Vendor Coordination

• Provides support on purchase requests inquiries.
• Assists in collection of proposals/quotations from vendors and canvassing activities.
• Assists in managing the end-to-end inventory of office supplies and consumables.
• Assists in processing of invoice and payment by coordinating to proper departments.
  
  

Travel Support

• Assists in coordinating with the relevant government agencies and/or vendors on travel requirements.
• Assists stakeholders on travel and hotel and airport transport service bookings as needed.
  
  

Office Support & Hospitality

• Maintain both physical and digital filing systems to ensure accurate record-keeping and easy retrieval of documents.
• Answer, screen, and forward incoming phone calls. Provide basic and accurate information in-person and via phone/email.
• Assists and coordinates incoming and outgoing mail, parcels, and other documents.
• Coordinates with government agencies such as PEZA and local government units (LGUs) as needed on facilities related transactions.
• Provides support in assigning facilities assets to employees such as lockers and monitoring the same by keeping a asset recording system.
• Update calendars, monitor meeting rooms and other facilities reservation made by employees.
• Arrange and organize logistics requirements of the business per request.
• Assists in office hospitality such as ordering of packed food, catering, and other related requests for company events like trainings, team buildings, townhall, etc.
• And other related tasks that may be assigned by the Senior Manager for Corporate Services.
  
  

Desired Qualifications

• Candidate must possess at least Bachelor’s/College Degree.
• At least 2-4 years of receptionist/office administration experience
• Organized and keen attention to detail.
• Customer service oriented and can work well in a team oriented collaborative environment.
• Strong written and verbal communication, and interpersonal skills
• Ability to multi-task and adapt to changes quickly.
• Knowledgeable in computer MS Office Suite (MS Word, Excel, PowerPoint, Access), Outlook, Communicator, etc.
• Ability to work independently and under tight timelines.
• Ability to learn and work with minimal supervision.
• Willing to work on-site and on shifting schedules.
• BOSH training is a plus but not required.
  
  

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.