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Customer Service Specialist

Salary undisclosed

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Company Description

The Berkeley Group is a full-service, technology-enabled asset and property management company specializing in Student & Multi-Family Housing. Founded in 2015, The Berkeley Group is a leading operator of student housing in Berkeley, known for innovation and market-setting quality and performance. The local team serves as the exclusive property management division to Valiance Capital, overseeing its student housing and multi-family portfolio with a hands-on approach. We pride ourselves on being a best-in-class team focused on scalable growth.

Role

This is a full-time remote role for a Customer Service Specialist at The Berkeley Group. The specialist will be responsible for enhancing the student living experience by providing exceptional customer service and support. The specialist will assist in the resolution of complex or escalated customer inquiries, ensuring timely and satisfactory solutions. We pride ourselves on innovation, collaboration, and delivering top-notch service every day.

Qualifications

  • Customer service & support operations expertise
  • Strong analytical and problem-solving skills with a data-driven approach
  • Exceptional communication skills—both written and verbal
  • Skilled at working collaboratively across teams and managing multiple projects simultaneously
  • Proactive, detail-oriented mindset with a strong focus on continuous improvement
  • Knowledge of student housing property management or related fields is a plus
  • Ability to work independently and remotely
  • Experience with Entrata, Appfolio & Asana is a plus
  • Bachelor's degree in Business Administration or relevant field

How to Apply

If you're ready to join a dynamic team while taking your career to the next level and making a positive difference in our customer service operations, we'd love to hear from you! Please submit your resume and cover letter by 11/15/2024.