L2 Application Support (Intune Expert)
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Company Description
GECO Asia is a specialist IT Consultancy Services company based in Singapore, with two delivery centres in the Philippines. With over 15 years of experience, we have established ourselves as a trusted provider of high-end IT resources in the Asia Pacific marketplace. Our expertise lies in ABCD technologies - Artificial Intelligence, Blockchain, Cloud Computing and Data Science / Engineering. We deliver next-gen tech solutions that drive digital transformation, optimizing efficiency, fostering innovation, and driving competitive advantage for businesses across the region. We are proud recipients of the Skillsfuture's Employer Gold Award in October 2023 and Singapore Business Review's Best Initiative in ICT - Training & Development in May 2023.
Job Description
We are seeking a highly skilled and motivated digital solutions support specialist to lead the support function for our B2B, B2C websites, and digital applications portfolio. As a key member of our team, you will play a pivotal role in identifying and resolving front-end and back-end issues through your demonstrated experience in web application support.
Role & Responsibilities
Monitor Compliance and Perform Regular Activities:
- Work under the ISS directives to monitor compliance on both patching and anti-virus management, investigate and implement solutions for non-compliance.
- Perform regular patching and anti-virus management activities, including but not limited to:
- Antivirus console account management
- Policy management
- Threat prevention setup
- Patch management tasks (identifying, testing, and deploying patches)
- Testing new software releases for compatibility
Troubleshooting and Problem Resolution:
- Basic troubleshooting and implementation of solutions in conjunction with vendor and third-party support within the applicable technology platform.
- Address vulnerabilities found in the OS of both servers and workstations related to patching and anti-virus.
Process Improvement and Documentation:
- Recommend and implement system enhancements that will improve the performance and reliability of the system in upgrading/patching.
- Develop and document technical processes and procedures.
- Adhere to strict Information Systems security guidelines.
Performance Monitoring and Reporting:
- Comply and be proactive with the ITSM processes lifecycle & SLA standards.
- Drive resolving/addressing low compliance (not simply reporting but addressing low compliance)
- Comply with KPI Reporting on an agreed interval.