Operations Manager | Healthcare BPO | On-site

One of the largest healthcare BPO companies in the Philippines is currently looking to strengthen their operations as they are looking for an Operations Manager for a US-based healthcare BPO account.

Responsibilities

• Accountable for meeting team metrics and goals.
• Accountable for completion of team’s tasks and assignments.
• Accountable for team’s adherence to standard operating procedures and compliance guidelines as well as identifying gaps in processes.
• Responsible for escalation of out of compliance, policy or complex issues
• Maintain a high level of client service execution
• Accountable for multiple client business rules
• Accountable for dividing tasks between team members to ensure accurate and timely task management is met.
• Accountable for knowledge of client team rules and expectations.
• Responsible for exceptional database knowledge.
• Communication internally and globally with other Supervisors and Managers.
• Supervisor staff in accordance with company policies and procedures
• Responsible for staff scheduling to include: work assignments, employee training, time off calendars, overtime assignments, and back up for absentee employees.
• Schedule and conduct staff meetings
• Responsible to meet department productivity and quality goals.
• Establish employee goals, conduct performance reviews, coaching and provide career development advice.

Qualifications

• Prior Operations Management experience for a healthcare BPO account.
• Amenable to work on-site on a night shift schedule in Ortigas, Pasig City.