Account Manager / Relationship Manager

Job Title: Account Manager - Digital Marketing Agency

Location: Remote (US Central Time Zone)

Company Overview:
Join our dynamic digital marketing agency, where we blend cutting-edge strategies with customer-centric solutions to drive success for our clients. Our team is a mix of US-based and Philippine employees, creating a collaborative and supportive work environment.

Position Summary:
We are seeking a detail-oriented and proactive Account Manager with exceptional communication skills and a strong command of English. In this role, you’ll serve as the primary contact for clients, building lasting relationships, overseeing service delivery, and ensuring all client tasks are completed on schedule. The ideal candidate will have extensive knowledge in digital marketing, experience with Google business products, and CRM management. Experience with Go High-Level CRM software is a significant advantage.

Key Responsibilities:

Serve as the main point of contact for assigned clients, managing relationships and ensuring ongoing satisfaction.
Coordinate and monitor all client deliverables, ensuring tasks are executed accurately and promptly.
Conduct regular client check-ins to discuss progress, address questions, and offer strategic insights.
Maintain detailed records of interactions, strategies, and tasks in our CRM system.
Collaborate with both US-based and Philippine teams to ensure smooth delivery of services.
Work aligned with the US Central Time Zone, with some flexibility for personal commitments.
Requirements:

Strong verbal and written communication skills with clear, understandable English.
Proven experience in account management, client service, or a similar role within a digital marketing agency.
Solid knowledge of digital marketing concepts, Google business products, and CRM software.
Familiarity with Go High-Level CRM software is a significant advantage.
Ability to build and nurture positive, professional relationships with clients and tea m me mbers.
Highly organized with a strong attention to detail and a proactive approach to solving client needs.
What We Offer:

A flexible remote work environment that values work-life balance.
A collaborative team culture with opportunities for growth and professional development.
Competitive compensation and benefits aligned with your experience and skills.
If you are passionate about digital marketing, enjoy building client relationships, and thrive in a collaborative environment, we encourage you to apply and become part of our team!