Back-Office Support for Reports and Invoicing
Salary undisclosed
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ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Back-Office CSR to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Account specific roles and responsibilities:
What can we offer you?
Account specific roles and responsibilities:
- Gathering lab reports for submission
- Performing bookkeeping tasks such as sending invoices, accounts payable, general data entry
- Provides customer support through different communication channels (phone, email, chat).
- Resolve issues and accommodates customer inquiries to ensure satisfaction with products or services.
- Collaborates with colleagues and different departments to resolve complex issues
- Maintains accurate records on customer interactions, transaction, feedback, etc.
- At least 6-months Back-office work experience (Preferably in logistics, construction, or any related industry)
- BPO experience is a PLUS
- Knowledge with accounting terminologies is an advantage
- Proficient in using MS Tools (Office, Excel, Outlook)
- Detailed oriented and organized
- Good verbal and written English skills
- Ability to prioritize and multitask in a fast-paced environment
- Strong problem-solving skills and ability to work independently and as part of a team
- Willing to work onsite in Makati or Mandaluyong
- Amenable working night shift
What can we offer you?
- Competitive salary and benefits
- Health Insurance with free dependents*
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all inclusive environment where everyone thrives
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