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Team Lead - Insurance Account | Pampanga

Salary undisclosed

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Job Summary:

The Team Lead plays a key role in overseeing the daily operations of a specific team. They will provide guidance, mentorship, and direction to team members, ensuring that tasks and projects are completed on time, within scope, and with the highest quality. The Team Lead will also serve as the primary point of contact between their team and upper management, facilitating clear communication and promoting a collaborative work environment.

Key Responsibilities:

1. Team Leadership & Supervision:

  • Lead, mentor, and motivate team members to achieve individual and collective objectives.
  • Delegate tasks effectively and monitor progress to ensure timely delivery.
  • Foster a positive and collaborative team culture, encouraging professional development.

2. Project Management:

  • Plan, prioritize, and assign tasks to meet project goals and deadlines.
  • Ensure all deliverables meet company quality standards and client expectations.
  • Manage team performance and productivity to drive project success.

3. Performance Monitoring:

  • Conduct regular performance evaluations and provide constructive feedback.
  • Identify skill gaps and coordinate training or development opportunities for team members.
  • Address any performance issues within the team promptly and effectively.

4. Communication:

  • Serve as the main liaison between the team and upper management, communicating team progress, challenges, and needs.
  • Keep all stakeholders informed of project timelines, milestones, and potential risks.
  • Facilitate regular team meetings to discuss goals, priorities, and any obstacles the team is facing.

5. Problem-Solving:

  • Identify and resolve project bottlenecks or issues that hinder team performance.
  • Facilitate conflict resolution within the team to maintain a harmonious work environment.
  • Make strategic decisions to optimize workflow and enhance productivity.

6. Reporting & Documentation:

  • Prepare and submit progress reports to upper management.
  • Maintain accurate records of project status, team assignments, and performance metrics.

7. Compliance & Policy Enforcement:

  • Ensure team members adhere to company policies, procedures, and industry regulations.
  • Uphold organizational values and ethical standards within the team.

Qualifications:

  • Bachelor’s degree in [related field] or equivalent experience.
  • Proven experience in a leadership role, ideally as a Team Lead or Supervisor.
  • Strong project management and organizational skills.
  • Excellent interpersonal and communication skills.
  • Ability to motivate and inspire a team to achieve goals.
  • Problem-solving and conflict-resolution abilities.
  • Familiarity with industry-specific tools, software, and methodologies.