Epicareer Might not Working Properly
Learn More

Customer Service Specialist

Salary undisclosed

Apply on


Original
Simplified

Company Description

Astria Learning is a Tampa-based E-learning centric company that provides cutting-edge IT solutions to academic institutions worldwide. We specialize in tailoring solutions for students, faculty, and institutions, offering ed tech software . Our goal is to transform the way institutions deliver education by supporting scalability and innovation.

Role Description

We are seeking a motivated and enthusiastic Customer Service Specialist to join our team. This entry-level position involves assisting customers with inquiries, providing product information, and resolving issues to ensure a positive experience. The ideal candidate will have excellent communication skills, a passion for helping others, and a willingness to learn.

Key Responsibilities:

  • Customer Interaction: Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
  • Product Knowledge: Gain a thorough understanding of our products and services to effectively assist customers.
  • Issue Resolution: Identify and resolve customer issues, complaints, or concerns, escalating when necessary.
  • Documentation: Maintain accurate records of customer interactions and transactions in our system.
  • Team Collaboration: Work closely with team members to improve processes and enhance customer satisfaction.
  • Feedback Collection: Gather customer feedback and report insights to help improve our services.

Qualifications:

  • Strong verbal and written communication skills
  • Computer proficiency
  • Ability to work in a fast-paced environment and manage multiple tasks
  • Positive attitude and willingness to learn
  • Prior customer service experience is a plus but not required

Benefits

  • 4 weeks of paid time off per year including pay time off during office closure in the month of December (Dates vary).
  • Paid maternity leave or 45 days paternity leave after 2 years of employment.
  • Tuition Assistance after 2 years of employment.
  • Career development: room to grow