Customer Service Specialist
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Company Description
Astria Learning is a Tampa-based E-learning centric company that provides cutting-edge IT solutions to academic institutions worldwide. We specialize in tailoring solutions for students, faculty, and institutions, offering ed tech software . Our goal is to transform the way institutions deliver education by supporting scalability and innovation.
Role Description
We are seeking a motivated and enthusiastic Customer Service Specialist to join our team. This entry-level position involves assisting customers with inquiries, providing product information, and resolving issues to ensure a positive experience. The ideal candidate will have excellent communication skills, a passion for helping others, and a willingness to learn.
Key Responsibilities:
- Customer Interaction: Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Product Knowledge: Gain a thorough understanding of our products and services to effectively assist customers.
- Issue Resolution: Identify and resolve customer issues, complaints, or concerns, escalating when necessary.
- Documentation: Maintain accurate records of customer interactions and transactions in our system.
- Team Collaboration: Work closely with team members to improve processes and enhance customer satisfaction.
- Feedback Collection: Gather customer feedback and report insights to help improve our services.
Qualifications:
- Strong verbal and written communication skills
- Computer proficiency
- Ability to work in a fast-paced environment and manage multiple tasks
- Positive attitude and willingness to learn
- Prior customer service experience is a plus but not required
Benefits
- 4 weeks of paid time off per year including pay time off during office closure in the month of December (Dates vary).
- Paid maternity leave or 45 days paternity leave after 2 years of employment.
- Tuition Assistance after 2 years of employment.
- Career development: room to grow