Assistant Lounge Manager

Full Time, onsite
Plaza Premium Group
Clark Freeport and Special Economic Zone, Philippines

Salary undisclosed

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Job description

SCOPE OF ROLE:

Overall responsibility to assist ensure that the Lounge Operations is in order effectively, including all aspects of service, monitoring operations procedures, manage team members, monitor guest satisfactions.

RESPONSIBILITIES:

To assist the Lounge Manager to supervise the entire lounge operation and Meet and Greet on the day-to-day basis.
To ensure day-to-day efficiency and smooth operations.
To be aware and assist in monitoring budget and cost controlling.
To monitor system implemented and regulatory requirements are conducted in a consistent manner.
To coordinate with the other supervisors on all operational matters.
To brief each other on matters on their respective shift, or assignment to be carried out which would cascade to the next shift.
To ensure that consistent services are accorded and maintained at the outlet
To train, in accordance with the guidelines, all new GSO and to supervise all GSO and trainee/students
To conduct briefing during crossover on any matters arising, i.e. new procedures, comments, announcement, visits from potential clients, comments received, etc.
Staff inspection before commencement of each shift, i.e. proper uniforms, nails, shoes, nametags, hair and grooming, etc.
To assess staff application of leave for Lounge Manager's approval
To manage staff overtimes requirement or recall for duty on their days off (if required).
To complete and email the Daily Management Report (DMR) and POS Diary to head office.
To be responsible for the daily cash transaction.
To ensure that all equipment, computers, systems, etc. are in good working order and reading materials, magazines, newspapers are adequately supplied and placed.
To control and monitor “Lost and Found” items.
To monitor the work schedule of GSO (lates, absenteeism and undertime)
To develop strategies in increasing luggage wrapping services.
Must be familiar with the flight schedules on customer airlines using the lounge.
Must have good knowledge in general information of the airport, i.e. facilities available, transportation services (train and buses), directions to departure gates, etc.
To carry out or delegate staff for meet and greet services whenever required to.
To train the rest of the GSO on the use of computers and how to assist passengers when they require assistance.
To discuss with the Manager on the day-to-day happenings at the lounge, certain requirements on any purchases, etc.
To cooperate and work in a team towards development, implementation, maintenance and improvements of the quality management system.
To take initiative to identify areas for improvement and participate in continual improvement activities..
To undertake other jobs assigned by superior from time to time.