Process Analyst (w/ Insurance Background)

Shift Schedule: Shifting/Nightshift

Work Setup: Onsite

Primary Responsibilities:

• Process open enrollment activities for accounts, ensuring accurate and timely completion of all tasks.
• Review individual add, term, or change requests received through benefit applications, ensuring compliance with company policies and procedures.
• Thoroughly review each task to minimize errors and mitigate the risk of Errors and Omissions (E & O)
• Process new hire and termination requests during the open enrollment period, ensuring timely and accurate updates to employee benefits.
• Collaborate with internal teams and external carriers to resolve any issues or discrepancies related to benefits processing.
• Maintain proficiency in accessing carrier portals and utilize them effectively to process benefits-related tasks.
• Stay updated on industry trends and changes in benefits regulations to ensure compliance and provide accurate information to employees.
• Communicate effectively with internal stakeholders and external carriers to address any quality-related concerns or issues promptly.
• Collaborate with team members to share best practices and continuously improve the quality of work.
• Adhere to strict deadlines and prioritize tasks to ensure timely completion of tasks
• Proactively identify areas for process improvement and suggest innovative solutions to enhance efficiency and accuracy.
• Communicate effectively with internal stakeholders and external carriers to address any quality-related concerns or issues promptly.

Skills and Competencies:

• Candidate should be any Graduate or a Post Graduate (Non-technical)
• Graduate of any 4 year course including Finance, Insurance, Accounting, Management, or Healthcare are preferred.
• Excellent command over English (comprehension and written).
• Good academic record (50% or above).
• Basic knowledge in insurance or finance
• Open to rotational shifts.
• Ability to work in a team and exhibit collaboration.
• Should be able to adapt to organizational changes.
• Proficiency in Microsoft Office (especially Excel, Word).
• The candidate has to be a quick learner, high on energy and must have a flair for customer processes.

Minimum Qualifications:

• Bachelor’s degree in accounting, finance and business administration (BSBA)
• Insurance Certification is an advantage
• 1-2 years experience in insurance domain/industry