Sr Global Learning Operations Specialist

Description:

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/

The Sr. Global Learning Operations Specialist will be the SME of Global Learning Operations process management. Will be responsible for managing escalated requests to the Learning Operations team, will partake in regular conversations with stakeholders to identify areas of improvement and will be responsible for the training and review of the Global Coordination processes.

The Sr. Global Learning Operations Specialist will:

• Participate in quarterly stakeholder reviews to identify opportunities for improvement related to coordination and logistics.
• Train Global Learning Operation Specialist in new Learning Operation processes
• Lead the annual review and update of the Global Learning Operations DTP (desk top procedures) in partnership with Global Learning Operations Specialist
• Take the lead on continuous improvement work on daily operations processes and provide support to implement these initiatives by highlighting and discussing key programs with management
• Support as a Program Manager to coordinate the onboarding for all new learning programs, including the creation and/or maintenance of operational guides and related standard practices.
• Communicate and interact effectively with customers and team members to build a mutually trusted respected relationship with customers and team members
• Continuously improve systems knowledge and communications skills, thus, enhancing customer service levels.
• Contribute positively to a knowledge-sharing environment by documenting and sharing all relevant working experiences for future reference.
  
  

Qualifications:

Education:

A minimum of a bachelor’s degree is required.

Experience and Skills:

Required:

• A minimum of two (2) years of related experience is required.
• The ability to demonstrate customer orientation and excellent customer service skills is required.
• Strong organization skills, attention to detail and follow through to resolve any outstanding issues is required.
• Strong written and verbal communication skills; managing internal communications and external/client communications with detailed support and assistance is required.
• The ability to exhibit discretion, professionalism, confidentiality, and judgment are required.
• The ability to accurately collect information in order to understand and assess the clients’ needs and situation is required.
• The ability to prioritize workload and provide timely follow-up and resolution is required.
• Computer literate with knowledge of common office productivity software and the ability to learn customer service software applications (e.g., MS Office, email, fax, Internet Explorer) is required.
• The ability to work effectively in a fast-paced, self-directed team-based, collaborative environment is required.
• Experience partnering internally and externally to address people-related challenges is required.
• Ability to understand short-term and long-term implications of decisions and actions is required.
• The ability to deliver exceptional service through tools and processes and experience suggesting areas for improvement on to support continuous improvement efforts is required.
• This candidate must be in Manila, Philippines.
• Candidate is very proficient in English language.
  
  

Preferred:

• Three to four (3-4) years of related experience is preferred.
• Experience with event planning, training logistics, and coordination associated with learning operations is preferred.
• The ability to demonstrate and understand how work and local activities integrate with other HR functional work and in alignment with HR standards is preferred.
• Basic understanding of business, financial and organizational factors in relation to HR activities is preferred.
• Experience with tools to report data, track and analyze trends is preferred.
  
  

Other:

This position will not require any travel and is a hybrid mix of remote and in office work (2 days remote and 3 days in office).