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Host & Stay is based in the UK and provides full service holiday home property management to over 1000 properties across the UK. Host & Stay was born from a love and passion for property, and a desire to lead the change in an age old industry.
We’re looking for a hardworking, driven and passionate candidate to join our team as we get set for further growth in 2024, helping our owners to maintain their high quality properties, and to ensure our guests receive the very best customer service whilst staying with us.
Are you an experience Administrator who is looking for a new, exciting challenge? If you answered yes, then look no further, a role at Host & Stay is just what you are looking for.
The Maintenance Administrator works in a fast-paced environment ensuring that all the maintenance work is planned, delivered and executed in the most effective, efficient and effortless way possible. You will be responsible for driving the efficiency of the maintenance operations by planning and communicating with other internal teams and acting as their internal contractor.
The Maintenance Administrator is the first point of contact with our clients and is responsible for the receipt, input and processing of all maintenance requests and is a vital part of our company’s maintenance activities and quality control process.
As the Maintenance Administrator you will schedule, and manage the maintenance supply and services for the business and organise third part contractors. You will assist the team with administrative tasks, answering calls to build effective relationships with our owners, guests and team members to ensure we build effective relationships, through trust, always having an approachable, friendly and helpful attitude. This will ensure our customers feel reassured that we always have their interests at the heart of everything we do.
To be considered for this role you MUST :
- Speak fluent English
- Proficient English writing skills
- The ability to present information confidently at all levels.
- Communicate effectively and have excellent written and verbal skills.
- Develop strong working relationships with customers, colleagues across departments and with senior leaders.
- Be an effective communicator with a professional & customer orientated approach.
- Be confident to liaise with colleagues and customers over the phone and on e-mail.
- Excel at multi-tasking, organisation and time management.
- Great administrative skills
- Problem solving skills, is able to gather and evaluate data, isolate possible contributing circumstances, and pinpoint what needs to be addressed for a resolution.
- Computer literate and able to learn new digital platforms and systems quickly and effectively.
- Able to work at pace, manage workloads and to deadlines.
- Ability to remain calm and professional under pressure
- Demonstrate accuracy and attention to detail, to ensure highest standards are met and maintained
- Previous experience as an administrator.
- Proven customer service experience.
- An understanding of general repairs around property would be desirable
The working hours for this role are Mon - Friday, 9am - 5.30pm UK Time
