Sr. Learning Resource Management Specialist

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/

The Senior Learning Resource Management Specialist will enhance both face-to-face and virtual learning programs by partnering with program owners to gather vendor requirements and coordinate services in the ASPAC and EMEA region. They will handle logistics, including catering, room bookings, and shipping of materials, while supporting the Procurement team with contracts and purchase order management.

This role requires sourcing vendors, supervising task completion, and continuously improving customer service through enhanced communication skills. The candidate will handle technical aspects of virtual events and the logistical coordination of in-person events, analyzing feedback to drive improvements. Additionally, they will handle JNJ systems for participant registration as well as for running purchase orders to vendors. Collaboration with colleagues and external partners to build trusting relationships and complete detailed event plans is crucial.

Key Responsibilities

• Partner with Learning programs owners to gather vendor service requirements in order to deliver high-quality learning programs and experiences Onsite and Virtual programs
• Responsible at the local level in their country of origin and for the ASPAC region for coordinating the vendors that will support the onsite operation, ensuring that all requirements for training and facilitation are met. This includes handling services such as catering, office supplies, room bookings, printing, and shipping materials, closely collaborating with learning program owners to ensure a high-quality experience in both onsite and virtual programs.
• Support Procurement team on the R2P process, contracts, and SOWs. Assist in coordinating with Finance on PO management, invoicing, and chargebacks, as well as helping to open and audit POs in the Emarketplace (Ariba system) when vital.
• Identify and source vendor resources in e-Marketplace, and conduct quotation request with Local and Global Vendors to figure out best option for Onsite experience.
• Regular monitoring of open tasks and ensuring appropriate parties close tasks timely and properly.
• Continuously improve systems knowledge and communications skills, thus, enhancing customer service levels.
• Contribute positively to a knowledge-sharing environment by documenting and sharing all relevant working experiences for future reference.
• Develop an understanding of Global Services operations and the J&J organization.
  
  

Cross Functions:

• Handle the SFDC queue for all the regions performing white-glove service on request when needed.
• Participate in reviews to find opportunities for improvement related to coordination and logistics.
• Communicate and interact effectively with customers and team members to build a mutually trusted respected relationship with customers and team members
• Continuously improve systems knowledge and communications skills, thus, enhancing customer service levels. Including the creation and/or maintenance of operational guides and related standard practices.
• Collaborates with clients to understand event goals and creates detailed plans for both virtual and onsite events, ensuring smooth execution.
• Handles technical aspects of virtual events and coordinates venue logistics, audiovisual equipment, and catering for onsite events.
• Analyzes event performance and participant feedback, preparing reports that summarize attendance and engagement metrics to advise future improvements.
• Work in collaboration with other team members and report to other leaders in Global Learning Operation teams to execute tasks and fulfill key results, seeking input and assistance as needed.
• Communicate and interact effectively with customers and team members to build a mutually trusted respected relationship with customers and team members
  
  

Education:

A minimum of a bachelor's degree is required.

Experience And Skills

• A minimum of five (5) years of related experience is required.
• Experience with procurement processes, vendor management, and finance/accounting operations is required.
• Strong social skills to work with team members, customers, and vendors.
• Experience in event planning and training logistics is preferred, with an understanding of local activity integration.
• Strong organizational abilities, attention to detail, and communication skills for handling client and internal communications are crucial.
• Ability to exhibit professionalism, confidentiality, and sound judgment is required.
• Skill in accurately assessing client needs, prioritizing tasks, and providing timely follow-up is necessary.
• Proficient in common office software (e.g., MS Office) with a willingness to learn customer service applications; knowledge of emarketplace is a plus.
• Ability to work effectively in a fast-paced, team-oriented environment and partner internally and externally to address challenges.
• Understanding of the short-term and long-term implications of decisions is essential.
• Commitment to delivering high-quality service and suggesting improvements for continuous enhancement.
• Demonstrates integrity, inspires trust, and maintains ethical behavior in all business actions.
• Active and strong communication skills are essential, and familiarity with tools to report data, track, and analyze trends is a plus.
• This candidate must be located in Philippines (Manila).
• Candidate must be bi-lingual (very proficient in English).
• It will be a plus if Candidates also speaks in Chinese (Intermediate or Advance).