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Debt Recovery Negotiator
Reports to: Head of Billings and Collections
Purpose of Job:
To recover debts on behalf of our clients while maintaining professionalism and adhering to industry guidelines. To maintain good relationships with clients by providing regular updates and ensuring cases are handled promptly.
Main Activities:
• Manage the firm’s debt collection service and act for clients in debt recovery matters, dealing with bulk volume debt recovery and bespoke complex collection matters for companies and individuals.
• Liaise directly with clients, third parties, and department colleagues to maximise collections performance while ensuring good client outcomes.
• Provide technical and strategic advice about debt collection services and procedures, both externally and internally
• Have appropriate knowledge of all clients’ businesses, backgrounds, and circumstances, and fully understand client requirements.
Other Duties:
• Working alongside colleagues across the firm, minimise litigation for existing clients and resolve contractual disputes pre-proceedings.
• Liaise with 3rd parties to issue legal proceedings, provide appropriate paperwork, etc.
• Maintain high standards of financial management and record keeping.
• Deal with enforcement where appropriate.
• Always undertake adequate due diligence processes.
• Always act in the best interests of clients.
• To achieve financial objectives, including cash collection and billing.
• Remain vigilant for changes in FCA regulations and legislation.
• Provide updates on caseloads to management as required
• Maintain up-to-date knowledge and understanding of appropriate regulations and internal policies and procedures about debt recovery
• Comply and uphold the firm’s policies and procedures, such as health and safety, IT, security, email and anti-virus policies and equality and fair treatment
• Be flexible in carrying out any other reasonable task as requested within the office environment.
Knowledge/Skills/Experience:
• Proven ability to develop new business and maintain existing contacts.
• Experience working in a commercial debt recovery environment is a must.
• Good IT skills and knowledge are essential.
• Judgement to balance commercial debt recovery and compliance risks to achieve positive outcomes.
• Maintains the highest professional standards.
• Ability to build supportive relationships with everyone across the firm
• Excellent communication with an ability to influence at all levels
• Excellent organisational skills.
• Able to multi-task, manage time effectively and keep calm under pressure.
Additional notes or information:
• The duties and responsibilities in this job description are not exhaustive and are subject to change following the firm's needs.
• You will have previous experience working in a customer-focused environment, with telephone/call centre duties, ideally in a debt recovery/collections role.
• You will be familiar with FCA regulation, data protection, and anti-money laundering principles
• You will have excellent oral and written communication skills
• You will be punctual and flexible in adapting to changing environments based on role requirements
• You must be confident in using Microsoft Office such as Outlook, Excel and Word
• You are friendly and empathetic
• Excellent team player who can work independently and adapt well to change
• You are compassionate, grounded, logical and objective; able to follow through on difficult decisions
• The company's hours are 9 am to 5 pm UK/GMT, but we are flexible about when the work is carried out. Phone calls must be made between 8 am and 6 pm GMT. Part-time will start at 2 hours a day minimum and increase with performance.
• The role is part-time, to begin with, but there is scope to go full-time for the right candidate.
• We pay salaries in Pesos. Twenty days holiday paid, plus 5 days sick leave. Salary will be reviewed regularly.
