Customer Support Representative - Unique Opportunity

Dear Candidate,
I am an eCommerce entrepreneur passionate about creating opportunities for ambitious individuals who dream big and possess a long-term vision. We are building a forward-thinking team where your growth and leadership potential will be nurtured. If you’re someone who takes responsibility, solves problems creatively, and consistently delivers value, we want to hear from you.
Please read carefully and only apply if you truly see yourself thriving in this role and aligning with our vision.

About the Role
We are seeking a dedicated Customer Support Representative to join our team. This is a long-term position offering growth opportunities for individuals who consistently deliver high-quality work and demonstrate a commitment to the company’s success.
You will play a critical role in maintaining customer satisfaction by following clear processes to handle inquiries, resolve complaints, and provide exceptional support.

What We’re Looking For
We need tea m me mbers with the following qualities:
Strong communication skills: Both written and verbal fluency in English are essential.
Proactive problem solver: You think ahead, propose solutions, and take ownership of tasks.
Reliability and attention to detail: No customer email or request goes unnoticed under your watch.
A long-term mindset: You’re not looking for a short-term role; you want to grow your career with us.

Your Responsibilities
Customer Interaction: Respond to customer email s regarding refunds, tracking numbers, and FAQs, ensuring replies are sent within 24 hours.
Complaint Management: Handle customer complaints professionally and maintain refund/complaints tracking sheets.
Chargebacks & Disputes: Handle and resolve chargebacks and disputes efficiently.
Process Improvement: Contribute to improving our documentation and support processes to ensure a seamless customer experience.
Professionalism: Maintain a high level of professionalism in all customer interactions.
Team Collaboration: Attend weekly team calls to align with the team and share insights.

Tools You’ll Be Using
We use the following platforms, so familiarity with these is a plus:
Gmail/Google Workspace (support help desk)
Shopify (eCommerce platform)
Slack (team communication)
ChatGPT (AI for support efficiency)
Google Spreadsheets (tracking and reporting)

What We Need From You
To be successful in this role, you must:
Be fluent in English (written and spoken).
Have prior experience in customer support (preferred but not mandatory).
Be highly organised, motivated, and willing to learn.
Have a strong and stable internet connection.
Be available for at least 10-12 hours per week to start, with the potential to grow into a full-time role over time after a trial period.
Be able to join immediately and not have conflicting full-time commitments.
Demonstrate a proactive attitude and excellent problem-solving skills.
Think critically and contribute to team improvement.

What We Provide
We invest in your success with:
1-on-1 training sessions to ensure you’re confident in your role.
Clear Standard Operating Procedures (SOPs) to guide you.
Direct access to our Lead Customer Support Manager for any questions or support.

Why Join Us?
We’re not just hiring a Customer Support Representative—we’re looking for someone who wants to become a key player in our organisation and work in a supportive environment where your ideas are valued, and your contributions truly matter.

How to Apply
Please respond with:
A summary of your similar past experience.
Why you think you’re the perfect fit for this role.
Include the code word "Customer First" to show you’ve read this job post carefully.
We look forward to hearing from you and seeing how you can contribute to our success!

Best regards,
Marwan