Sales and Services Specialist

About the Role
As a Sales and Services Specialist, you will be the driving force behind the company’s revenue growth by managing inbound leads, closing sales opportunities, and delivering exceptional customer experiences. This role demands a strong sales-oriented mindset, proven sales results, and the ability to thrive in a commission-driven environment. You will build trust and confidence with clients through bespoke and engaging communication, ensuring seamless service delivery while meeting and exceeding sales targets. If you are passionate about sales, motivated by results, and dedicated to delivering outstanding customer satisfaction, we’d love to meet you!

Key Responsibilities:
Sales & Revenue Generation
- Proactively engage with inbound leads, convert inquiries into sales, and achieve or exceed monthly sales targets.
- Identify customer needs and recommend the most suitable Moving, Storage, Packing, and Cleaning services to drive conversions.
- Use persuasive sales techniques to upsell and cross-sell services where appropriate.

Customer Relationship Management
- Build strong relationships with potential and existing customers to foster loyalty and repeat business.
- Deliver bespoke and natural communication to create trust and provide a tailored customer experience.

Lead Management & CRM
- Maintain accurate and up-to-date customer records in the CRM system to ensure seamless follow-ups and interactions.
- Actively track and manage the sales pipeline to ensure no opportunity is missed.

Collaboration & Issue Resolution
- Work closely with internal teams to align sales strategies with marketing efforts and operational processes.
- Resolve customer concerns or objections effectively to ensure satisfaction and close deals efficiently.

Appointment Scheduling
- Coordinate with service providers for seamless appointment scheduling on behalf of customers.

Feedback Integration & Process Improvements
- Gather and integrate customer feedback to refine service offerings and improve sales processes.
- Suggest enhancements to sales and customer service strategies to boost performance and efficiency.

Other Responsibilities
- Make necessary process suggestions and improvements which can help the team.
- Contributes to team effort by accomplishing related results as needed.
- Perform other related tasks and duties that may be assigned by the client later on.

About You
• Sales-Driven: You have 4-5 years of strong sales experience with a proven track record of exceeding sales targets and delivering revenue growth.
• Results-Oriented: You are motivated by sales commissions and are dedicated to achieving measurable outcomes.
• Exceptional Communicator: You possess above-average communication skills with a natural ability to engage and build rapport with clients.
• Customer-Focused: You genuinely care about helping customers and ensuring their satisfaction, making their success your top priority.
• Proficient in CRM Tools: You have hands-on experience using CRM software to manage leads, track sales, and maintain accurate records.
• Problem-Solver: You thrive in resolving customer challenges, identifying opportunities, and closing deals.
• Team-Oriented and Adaptable: You excel in a collaborative, fast-paced environment while taking ownership of your responsibilities.
• Empathetic and Long-Term Focused: You aim to build lasting relationships with customers while maintaining a commitment to continuous learning and growth in your role.

Buddle Benefits Included
Health insurance
Internet allowance
KPI incentive program
Fortnightly virtual happy hour
Annual group offsites

Finer Details
Schedule: TBD
Start Date: TBD