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The Data & Dispute Specialist is responsible for managing, organizing, and analyzing data while handling tenant or customer disputes to ensure accurate information and fair resolutions. This role involves data entry, file management, reviewing correspondence, resolving disputes, and supporting audit processes. The ideal candidate will possess exceptional attention to detail, strong organizational skills, and the ability to communicate effectively with internal teams and external parties. Adherence to the company's camera-on policy during working hours is required for clear communication and accountability.
Key Responsibilities:
>> Data Management: Organize, maintain, and update data files, ensuring accuracy, integrity, and easy accessibility across systems. Perform data entry, cleansing, validation, and regular quality checks.
>> Dispute Resolution: Review and assess customer or tenant disputes by analyzing facts and documentation. Communicate with involved parties, gather relevant information, and collaborate with internal teams to reach fair and compliant resolutions.
>> Correspondence Handling: Manage various types of correspondence, including disputes, court records, fraud claims, and verifications. Document all communications accurately and determine appropriate follow-up actions.
>> Audit Support: Gather, organize, and prepare necessary data for audits. Collaborate with auditors and internal teams to facilitate accurate and efficient assessments.
>> Reporting & Analysis: Conduct basic data analysis, generate reports, and present insights to support informed decision-making. Assist in identifying trends and areas for improvement.
>> Communication: Adhere to the company's camera-on policy during working hours to enhance communication and accountability.
>> General Support: Perform a variety of ad hoc tasks and contribute to special projects as needed, ensuring timely and effective completion to support overall team objectives.
Requirements & Qualifications:
>> Minimum of 2-3 years of experience in data management, data entry, or dispute resolution.
>> Proficiency in data management software (e.g., Microsoft Excel, Google Sheets) and administrative tools.
>> Strong analytical skills with the ability to assess complex information and resolve issues fairly.
>> Excellent organizational and communication skills (both verbal and written).
>> High attention to detail and accuracy in data handling and dispute assessments.
>> Ability to manage sensitive data with confidentiality and discretion.
>> Quick learner with the ability to adapt to new tools and processes.
>> Amenable to work Monday to Friday between 8 AM to 5 PM Pacific Standard Time (PST).
Preferred Qualifications:
>> Bachelor’s degree in Data Management, Business Administration, or a related field.
>> Experience with advanced data tools (e.g., SQL, Python) or data visualization platforms (e.g., Power BI, Tableau).
>> Prior experience in handling customer disputes
>> Familiarity with audit processes or compliance requirements.
Next steps:
As part of our hiring process, we kindly request you to complete a DISC personality test before your scheduled interview. This test will help us better understand your personality and ensure alignment with the requirements of the position.
Please take the test using the following link: www.123test.com /disc-personality-test/
Please submit the result of the DISC personality test and an updated copy of your RESUME to this email : [email protected]
Subject line: Data & Dispute Specialist
Also, kindly share your proficiency or years of experience with the following:
- Data Management
- Data Entry & Verification
- Dispute Resolution
Ensure that the resume is in PDF format.
Don't forget to provide a link to your profile on Onlinejobs.ph
