Associate Director of Technology

Job Title: Associate Director – IT

Job Type: Full Time

Grade: D

Function/Department: Technology

Reporting to: Director/Vice President

Role Description: The Associate Director role is responsible for spearheading initiatives to establish a robust IT infrastructure, improve internal processes, and foster competence through effective systems and operations. Additionally, this position entails overseeing, managing, and addressing IT-related issues while providing troubleshooting support for internal employees.

Roles & Responsibilities

· Evaluate current technology operations and align them with the established tech roadmap.

· Establish a well-defined system maintenance schedule to ensure the uninterrupted functionality and efficiency of technological equipment and software.

· Allocate budgets for upgrades, configurations, or new systems as per annual requirements.

· Maintain appropriate standards, methods, controls, and procedures for the use of IT and associated resources.

· Develop and implement IT policies, procedures, and action plans to achieve business goals.

· Continuously assess the company’s IT environment, proposing plans to leverage IT advantages and maintain its leading position.

· Oversee technical solutions, information security, and continuity planning for clients.

· Assume responsibility for team development and their growth within the function.

· Manage the day-to-day activities of direct reports, fostering their development and growth in the function.

Expected/Key Results

· Ensure that software and IT functions are operating at optimal levels.

· Meet the targeted success rate for all technology transformation projects, ensuring they achieve desired results within scope, budget, and time constraints.

· Manage and meet SLAs for technology, including incident management, proactive monitoring, and maintaining a self-healing, redundant, and resilient network.

· Ensure IT uptime for all operations.

· Build new client relationships and sustain existing client relationships.

· Implement cost management strategies to meet headcount, attrition, and budget numbers for the function.

· Build strong internal stakeholder relationships

· People Engagement and Development - Retention, development and succession planning for own function

Competencies & Skills:

· Exceptional client relationship management skills, coupled with excellent communication skills.

· Proficient in strategic software development leadership.

· Extensive experience in project management and solution design.

· Ability to analyze existing technology operations and align them with strategic roadmaps.

· Proficiency in driving the implementation of IT policies and systems to support organizational strategies.

· Strong background in information security and business continuity planning.

· In-depth knowledge of IT operations and software development life cycle.

· Proven ability to meet success rates for technology transformation projects.

· Exceptional client relationship management skills.

· Leadership and team management skills.

· Ability to adapt to a dynamic and fast-paced work environment

Preferred Educational Qualifications

· Bachelors/Masters degree in Computer Science, Software Engineering, or a related field.

Preferred Work Experience

· Minimum of 12-15 years of progressive experience in software development, with at least 5 years in leadership roles.