Loyalty Partnerships Officer

Qualification/s:

• Candidate must possess at least a Bachelor's/College Degree in Marketing, Communication Arts, Business Management or equivalent
• With at least 4 years of experience in cards marketing, loyalty, business development, CRM, retail promotions, digital marketing
• Must have knowledge with data analytics, basic loyalty systems, partnership accounts management, market research, customer service, and trade marketing
• Must be willing to do occasional fieldwork for partnership accounts management and events activations
• With strong customer-oriented communication skills and customer service ethics

Job Description:

Key Result Area 1 - Customer Support Management

• Oversee management of Retail Customer Support and station support to ensure the program is being implemented properly

• Provide updates , developments and recommendations to improve customer handling in cooperation with concerned retail groups including handling and analysis of suspicious card accounts subject for fraud investigation

• Establish best practices by providing project pre and post evaluation results, measure success and manage ongoing programs. Analyze customer feedbacks and come up with possible improved features of the program

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Key Result Area 2 – Partnership Engagements​

• Engage with potential partners with digital touchpoints to expand options for mode of payment available to consumers​•

Establish effective solutions that help reduce support costs for existing or new projects or campaigns•

Manage administrative execution of partnerships in coordination with legal, operations, marketing, technical support and accounting​

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ey Result Area 3 – Campaign Rollout & ImplementationP

rovide support to project lead by engaging with key responsible teams to assist in creating or completing a project station process and proceduresTrain or orient key performers of the programs to ensure quality implementation at the station level​Administer necessary documentation that would satisfy end user requirements and its providers, sustaining smooth lead time production of required deliverables