Information Technology Operations Engineer
Salary undisclosed
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Qualifications
- Administrator for PeopleSoft
- Support for Peopletools
- Maintenance of applications
- Analyzing and fixing errors
- Tracking improvements in performance and stability
- Support for Linux Server and Windows infrastructure
- Monitoring of Resources
- PeopleTools Server Configuration (Shares/FileSystems, etc.)
- Upgrades to PeopleTools and applications
Responsibilities
- Supplying L2 for application problems, identifying underlying causes, and putting fixes in place.
- Working together with service managers to provide technical assistance and
- Analyze system logs and performance data to resolve issues and occurrences with current apps.
- Tracking system performance and proactively locating issue areas
- Assisting with the quality assurance testing stage of new applications to make sure their usability and functionality adhere to industry standards
- Performing root cause studies for persistent problems, determining and putting long-term solutions into practice
- Engaging with corporate systems to discuss system performance and, as necessary, resolve technical problems
- Create dashboards and reports for the management regarding the apps and vendors.
- Assisting Corporate Systems teams by producing articles for training and education
- Respond to incoming end-user tickets as well as batch tickets that are automatically produced.
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