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Information Technology Operations Engineer

Salary undisclosed

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Qualifications

  • Administrator for PeopleSoft
  • Support for Peopletools
  • Maintenance of applications
  • Analyzing and fixing errors
  • Tracking improvements in performance and stability
  • Support for Linux Server and Windows infrastructure
  • Monitoring of Resources
  • PeopleTools Server Configuration (Shares/FileSystems, etc.)
  • Upgrades to PeopleTools and applications

Responsibilities

  • Supplying L2 for application problems, identifying underlying causes, and putting fixes in place.
  • Working together with service managers to provide technical assistance and
  • Analyze system logs and performance data to resolve issues and occurrences with current apps.
  • Tracking system performance and proactively locating issue areas
  • Assisting with the quality assurance testing stage of new applications to make sure their usability and functionality adhere to industry standards
  • Performing root cause studies for persistent problems, determining and putting long-term solutions into practice
  • Engaging with corporate systems to discuss system performance and, as necessary, resolve technical problems
  • Create dashboards and reports for the management regarding the apps and vendors.
  • Assisting Corporate Systems teams by producing articles for training and education
  • Respond to incoming end-user tickets as well as batch tickets that are automatically produced.