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Job Specification: Booking Team On-Call Role
Position: Booking Team On-Call Coordinator
Location: Remote/On-Call
Hours: Flexible, typically outside standard office hours.
Key Responsibilities:
Shift Management: Respond to urgent shift requests and allocate staff to available shifts efficiently.
Communication: Act as the primary point of contact for clients and staff during on-call hours, ensuring professional and timely communication.
Problem-Solving: Address last-minute changes, cancellations, or issues with staffing to ensure seamless service delivery.
System Updates: Log all updates, changes, and notes into the booking system for accurate record-keeping.
Compliance: Ensure staff meet compliance requirements before confirming bookings.
Key Skills and Attributes:
Organizational Skills: Ability to manage multiple tasks and prioritize effectively under pressure.
Communication: Clear and professional communication skills, both written and verbal.
Problem-Solving: Quick thinker with the ability to resolve issues calmly and effectively.
Attention to Detail: Ensures accuracy in shift allocations and record-keeping.
Flexibility: Adaptable to working irregular hours and handling unpredictable situations.
Experience:
Previous experience in staffing, scheduling, or a similar role is advantageous but not essential. Training will be provided.
Tools:
Familiarity with booking software (e.g., Monday.com ) is a plus.
This role is critical for maintaining smooth operations outside of regular office hours, ensuring client satisfaction and staff support. Also please tell me in the title to your reply what animal you most admire and explain why in the content of reply!
Full Training will be given!
