Customer Service Representative ( With Graphic Design Exp)

Ready for your next big career move? AffinityX, a member of the Ayala Group of Companies, is looking for candidates with the following skills and experience for this role. If you think you are a suitable match, we’re looking forward to meeting you!

Your Role:

The position will be responsible for contacting clients, sales representatives and their customers by phone, email, or internal ticketing system to collect information.

By conducting phone interviews, email exchanges with our clients, it aims to understand the customers' business, help develop content ideas, and create a package of information that can be used by our internal creative teams to generate compelling online, and offline copy. It also aims to understand opportunities from our end that will aid in investigations and responding to client escalations.

What you will do:

• Act as the primary liaison between clients and internal teams to gather required project information and assets.
• Handle client communications via phone, email, and ticketing systems to clarify requirements and address inquiries.
• Utilize Adobe Creative Suite, Canva, and other design tools for design edits and suggestions.
• Manage project timelines, track revisions, and ensure successful delivery of creative products.
• Collaborate with teams to maintain client-specific documentation and project standards.

Qualifications:

• Minimum 2 years of solid experience as a Customer Service Representative in a BPO environment.
• Excellent communication skills, both written and verbal.
• Minimum of 1 year experience using Adobe Creative Suite, Canva, and other graphical design tools.
• Intermediate skills and knowledge of graphic design tools.
• Minimum of 1 year project management experience.
• Strong organizational and multitasking abilities to handle multiple projects effectively.
• Amenable to work on hybrid set up and graveyard shift.
• Applicants must be residing within Metro Manila.

What’s in it for you?

• Our company values and encourages the pursuit of excellence. You'll be part of a team that constantly pushes boundaries, embraces innovation, and strives for continuous improvement.
• Join a team where collaboration is key, and you'll work alongside colleagues who are supportive, honest, and respectful. This creates an atmosphere that fosters personal and professional growth.
• We believe in being a good company, acting with fairness, integrity, and trustworthiness in all that we do. You'll be part of an organization that upholds high ethical standards and operates with a strong sense of responsibility.

Join our team, and enjoy these benefits:

• Access to Ayala perks and benefits
• Hybrid work set-up and provided with complete work tools
• Internet Allowance
• Healthcare Insurance (HMO) coverage on day 1
• Access to mental health and wellness program
• Life and Accident Insurance on day 1
• Convertible leave credits