Business Development Manager (BPO Industry Expert)
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The Business Development Manager (BPO Industry Expert) will play a key role in identifying, developing, and managing new business opportunities in the BPO sector. The ideal candidate will have an in-depth understanding of outsourcing trends, customer needs, and industry dynamics. They will be responsible for building long-term relationships with clients, driving revenue growth, and achieving sales targets through strategic planning and execution
Key Responsibilities:
Strategic Business Development:
• Identify and pursue new business opportunities in the BPO sector, focusing on target markets and industries.
• Develop and implement comprehensive sales strategies to achieve and exceed revenue targets.
• Conduct market research to identify emerging trends, competitor activities, and potential clients.
Client Relationship Management:
• Build and maintain strong, long-lasting client relationships by understanding their needs and providing tailored outsourcing solutions.
• Act as the primary point of contact for key clients, ensuring consistent communication and exceptional service delivery.
• Negotiate contracts, pricing, and service-level agreements (SLAs) to close deals effectively.
Cross-Functional Collaboration:
• Work closely with internal teams, including operations, marketing, and finance, to ensure seamless service delivery.
• Collaborate with marketing teams to create targeted campaigns and presentations for prospective clients.
• Provide feedback to the operations team on client requirements to enhance service offerings.
Performance Tracking and Reporting:
• Monitor sales performance and pipeline progress, providing regular reports to senior management.
• Analyze key performance metrics and implement corrective actions to meet objectives.
• Stay informed about industry developments, regulatory changes, and market demands to adapt strategies accordingly.
Key Qualifications:
• Experience: Minimum 5–7 years of proven experience in business development, with at least 3 years in the BPO industry.
• Education: Bachelor’s degree in Business Administration, Marketing, or a related field (MBA preferred).
• Industry Expertise: Deep understanding of the BPO industry, including trends, technologies, and competitive landscape.
• Sales Acumen: Strong track record of meeting or exceeding sales targets in a competitive environment.
• Technical Skills: Proficiency in CRM software (e.g., Salesforce, HubSpot) and MS Office Suite.
Key Skills:
• Exceptional negotiation and deal-closing skills.
• Excellent communication and interpersonal abilities to engage with clients and internal stakeholders.
• Strategic thinking and problem-solving capabilities.
• Strong organizational skills to manage multiple projects and deadlines.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Self-motivated, goal-oriented, and capable of working independently or as part of a team.
How to Apply:
Interested candidates are invited to submit their resume and a cover letter detailing their experience and achievements in the BPO industry.
Key Responsibilities:
Strategic Business Development:
• Identify and pursue new business opportunities in the BPO sector, focusing on target markets and industries.
• Develop and implement comprehensive sales strategies to achieve and exceed revenue targets.
• Conduct market research to identify emerging trends, competitor activities, and potential clients.
Client Relationship Management:
• Build and maintain strong, long-lasting client relationships by understanding their needs and providing tailored outsourcing solutions.
• Act as the primary point of contact for key clients, ensuring consistent communication and exceptional service delivery.
• Negotiate contracts, pricing, and service-level agreements (SLAs) to close deals effectively.
Cross-Functional Collaboration:
• Work closely with internal teams, including operations, marketing, and finance, to ensure seamless service delivery.
• Collaborate with marketing teams to create targeted campaigns and presentations for prospective clients.
• Provide feedback to the operations team on client requirements to enhance service offerings.
Performance Tracking and Reporting:
• Monitor sales performance and pipeline progress, providing regular reports to senior management.
• Analyze key performance metrics and implement corrective actions to meet objectives.
• Stay informed about industry developments, regulatory changes, and market demands to adapt strategies accordingly.
Key Qualifications:
• Experience: Minimum 5–7 years of proven experience in business development, with at least 3 years in the BPO industry.
• Education: Bachelor’s degree in Business Administration, Marketing, or a related field (MBA preferred).
• Industry Expertise: Deep understanding of the BPO industry, including trends, technologies, and competitive landscape.
• Sales Acumen: Strong track record of meeting or exceeding sales targets in a competitive environment.
• Technical Skills: Proficiency in CRM software (e.g., Salesforce, HubSpot) and MS Office Suite.
Key Skills:
• Exceptional negotiation and deal-closing skills.
• Excellent communication and interpersonal abilities to engage with clients and internal stakeholders.
• Strategic thinking and problem-solving capabilities.
• Strong organizational skills to manage multiple projects and deadlines.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Self-motivated, goal-oriented, and capable of working independently or as part of a team.
How to Apply:
Interested candidates are invited to submit their resume and a cover letter detailing their experience and achievements in the BPO industry.
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