Sales Customer Service Representative - Work from Home / Dayshift
Salary undisclosed
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About us
Twoconnect is on a mission to empower people with global employment opportunities and elevate their skills.
Our foundation is built upon a set of core values that guide everything we do. These values – People, Integrity, Professionalism, Transparency, and Teamwork – aren’t just words on paper; they are the essence of who we are and how we operate!
Our people are our greatest asset. That’s why we are committed to fostering an environment with mutual respect and an inclusive culture.
If you are passionate about growing your career, building genuine connections, and being part of a team that is invested in your success, join us!
About the role
• The Sales Customer Service Representative is responsible for up-selling and cross-selling the company’s products and services to existing customers via telephone. This role involves both inbound and outbound calls, utilizing established systems and processes to achieve sales targets while maintaining excellent customer service.
• Up-sell and cross-sell products and services to existing customers through inbound and outbound telephone calls.
• Leverage the company’s systems and tools to meet sales targets within established service times.
• Follow up on leads generated on the website.
• Identify sales opportunities from existing client quotes within 4-6 week campaigns.
• Maintain accurate and detailed records of sales activities and customer interactions.
• Inform management of potential areas for growth in product, service, and education sales.
About you
• Proven experience in a Customer Service/ Sales environment.
• Demonstrated ability to identify and meet customer needs through effective sales techniques.
• Excellent oral and written communication skills to interact with customers and internal teams effectively.
• Proficient in using computer systems and software to record sales activities and access customer information.
• Strong interpersonal and teamwork skills to collaborate with colleagues and maintain positive customer relationships.
• Ability to learn new information (product and company knowledge).
What we offer
As a Twoconnect employee, you get to enjoy the following:
• Work from Home
• Work-life balance
• Shift: Monday to Friday; 6:00 am-3:00 pm PHT / 9:00 AM - 6:00 PM AEST/AEDT
• HMO benefits
• Government-mandated benefits
• Training and Development programmes
• Employee Engagement Events (company outings, fun activities, quarterly wellness and self-care sessions)
• Experience working with leading organisations
• Fun, supportive, and inclusive culture
• Dedicated Team Managers that look after your development
-pcg-
Twoconnect is on a mission to empower people with global employment opportunities and elevate their skills.
Our foundation is built upon a set of core values that guide everything we do. These values – People, Integrity, Professionalism, Transparency, and Teamwork – aren’t just words on paper; they are the essence of who we are and how we operate!
Our people are our greatest asset. That’s why we are committed to fostering an environment with mutual respect and an inclusive culture.
If you are passionate about growing your career, building genuine connections, and being part of a team that is invested in your success, join us!
About the role
• The Sales Customer Service Representative is responsible for up-selling and cross-selling the company’s products and services to existing customers via telephone. This role involves both inbound and outbound calls, utilizing established systems and processes to achieve sales targets while maintaining excellent customer service.
• Up-sell and cross-sell products and services to existing customers through inbound and outbound telephone calls.
• Leverage the company’s systems and tools to meet sales targets within established service times.
• Follow up on leads generated on the website.
• Identify sales opportunities from existing client quotes within 4-6 week campaigns.
• Maintain accurate and detailed records of sales activities and customer interactions.
• Inform management of potential areas for growth in product, service, and education sales.
About you
• Proven experience in a Customer Service/ Sales environment.
• Demonstrated ability to identify and meet customer needs through effective sales techniques.
• Excellent oral and written communication skills to interact with customers and internal teams effectively.
• Proficient in using computer systems and software to record sales activities and access customer information.
• Strong interpersonal and teamwork skills to collaborate with colleagues and maintain positive customer relationships.
• Ability to learn new information (product and company knowledge).
What we offer
As a Twoconnect employee, you get to enjoy the following:
• Work from Home
• Work-life balance
• Shift: Monday to Friday; 6:00 am-3:00 pm PHT / 9:00 AM - 6:00 PM AEST/AEDT
• HMO benefits
• Government-mandated benefits
• Training and Development programmes
• Employee Engagement Events (company outings, fun activities, quarterly wellness and self-care sessions)
• Experience working with leading organisations
• Fun, supportive, and inclusive culture
• Dedicated Team Managers that look after your development
-pcg-
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