Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...

Technical Support Specialist

Salary undisclosed

Apply on

Linkedn
Original
Simplified
We are seeking a highly motivated Technical Support Specialist with junior-level project management skills and a passion for customer success. In this role, you will be responsible for understanding, documenting, and resolving customer service requests while collaborating with internal teams and partners. You will demonstrate strong ownership, attention to detail, and excellent communication skills to manage customer interactions from request to resolution. Full training will be provided on our systems and processes.

Responsibilities:
  • Provide comprehensive technical support through phone, email, and remote assistance channels
  • Troubleshoot and resolve hardware and software issues across various technologies
  • Document and track all support interactions in the ticketing system, ensuring timely responses and follow-ups
  • Assist users with installation, configuration, and usage of applications and systems
  • Collaborate with other technical teams to escalate complex issues and provide comprehensive solutions
  • Conduct training sessions and create user guides to empower users in troubleshooting basic issues independently
  • Continuously seek opportunities to enhance service quality and operational efficiencies
  • Stay updated on industry best practices and technological advancements


Requirements
  • 2+ years in technical support or related role
  • Degree in Computer Science, Engineering, or equivalent experience
  • Knowledge of IT infrastructure (firewalls, routers, servers, storage)
  • Familiarity with Windows, Linux, Unix OS; scripting knowledge a plus
  • Experience with Windows server management, patching, and hardware (Dell PowerEdge, HP ProLiant, IBM P Series)
  • Proficient in ticketing systems and remote support tools
  • Strong understanding of computer systems, hardware, and software
  • Willingness to work night shifts/rotating schedules (EST hours)
  • Must be amenable to work onsite.


Skills:
  • Excellent communication skills (technical/non-technical)
  • Strong customer focus, collaboration, and problem-solving skills
  • Ability to manage multiple priorities, meet deadlines, and work independently


Benefits
  • HMO
  • Group Life Insurance Benefit
  • Virtual Credit Card
  • Paid Leaves
  • Government Benefits
  • Other exciting benefits to be discussed


Supplemental pay types:
  • 13th month salary
  • Overtime pay
  • Night Differential
Similar Jobs