Telecom Service Coordinator

Job Summary:

The Telecom Sales Admin Assistant will provide administrative support to the sales team, assisting with the preparation of sales reports, managing customer inquiries, and maintaining CRM databases. This role is crucial for ensuring that the sales operations run smoothly and efficiently, while also fostering strong communication between the sales team, clients and internal groups.

Key Responsibilities:

• Administrative Support: Assist the sales team in day-to-day operations, including managing schedules, coordinating meetings, and preparing documents.
• CRM Management: Maintain and update customer data in the CRM system, ensuring accurate records of all interactions, sales, and customer information.
• Sales Reports: Prepare and generate regular sales reports and analytics to assist in tracking performance and business development.
• Customer Support: Handle client inquiries via email or phone, routing calls to the appropriate sales representative or department as needed.
• Order Processing: Assist with the preparation and submission of sales orders and contracts, coordinating with finance and logistics teams to ensure timely delivery.
• Documentation: Organize and maintain files related to sales orders, contracts, and invoices.
• Communication: Serve as the liaison between sales representatives, management, and other internal departments to ensure seamless communication.
• Event Support: Provide support for sales meetings, training sessions, and promotional events by organizing materials and assisting in event logistics.

Qualifications:

• Education: Bachelor’s degree in Business Administration, Communications, or a related field preferred.
• Experience: At least 1-2 years of administrative or sales support experience, preferably in the telecommunications industry.
• Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software (e.g., Salesforce).
• Communication: Strong verbal and written communication skills, with a professional and customer-oriented demeanor.
• Organizational Skills: Excellent organizational skills with the ability to prioritize tasks and multitask in a fast-paced environment.
• Attention to Detail: High level of accuracy in preparing reports, documentation, and data entry.

Preferred Skills:

• Experience in the telecom industry or familiarity with telecom products and services.
• Ability to work independently as well as in a team environment.
• Strong problem-solving skills and a proactive approach to tasks.