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Technical Support Specialist

Salary undisclosed

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JOB DESCRIPTION

  • The support engineer primary responsibility is to provide the support to all SMDC employees by providing 1st level technical support using SMITH- through phone, email, remote troubleshooting or onsite visit through daily service delivery monitoring and escalation. This includes the regular performance reporting and/or updating how all tickets were handled
  • Set ups PCs, peripheral's, productivity application and business applications for all OneSM employees by ensuring that IT standards are followed
  • Assists the technical operations in the administration and maintenance of the enterprise voice and data network, as needed
  • Promotes responsible usage and care of all IT assets through the asset management process i.e., all IT equipment is accounted and tagged who is accountable per item, if employee resigned-all the assigned accountabilities should be validated by IT prior to clearance
  • Provide technical support to end users in head office and sites
  • To liaise with third party contractors for technical support, warranty claims and repairs
  • Coordination with different business units
  • Do research and development for new ideas and lets IT innovations that will help the company in general

JOB QUALIFICATIONS

  1. Graduate of BS IT, BSCS and BSCOE or equivalent
  2. Open for fresh graduate; with at least 1 year experience in IT field will be advantage
  3. In depth computer hardware knowledge and troubleshooting skills
  4. Preferably with basic networking skills
  5. Knowledgeable in Microsoft Active Directory and other Microsoft applications
  6. Should be customer oriented