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JOB DESCRIPTION
- The support engineer primary responsibility is to provide the support to all SMDC employees by providing 1st level technical support using SMITH- through phone, email, remote troubleshooting or onsite visit through daily service delivery monitoring and escalation. This includes the regular performance reporting and/or updating how all tickets were handled
- Set ups PCs, peripheral's, productivity application and business applications for all OneSM employees by ensuring that IT standards are followed
- Assists the technical operations in the administration and maintenance of the enterprise voice and data network, as needed
- Promotes responsible usage and care of all IT assets through the asset management process i.e., all IT equipment is accounted and tagged who is accountable per item, if employee resigned-all the assigned accountabilities should be validated by IT prior to clearance
- Provide technical support to end users in head office and sites
- To liaise with third party contractors for technical support, warranty claims and repairs
- Coordination with different business units
- Do research and development for new ideas and lets IT innovations that will help the company in general
JOB QUALIFICATIONS
- Graduate of BS IT, BSCS and BSCOE or equivalent
- Open for fresh graduate; with at least 1 year experience in IT field will be advantage
- In depth computer hardware knowledge and troubleshooting skills
- Preferably with basic networking skills
- Knowledgeable in Microsoft Active Directory and other Microsoft applications
- Should be customer oriented
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