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Quality Assurance Specialist

Salary undisclosed

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The Role:

The Quality Assurance Specialist is responsible for conducting performance coaching, maintaining quality standards and advising leadership on ways to improve operations.

Job Types: Full-time, Permanent (Onsite)

Salary: Php25,000.00 - Php30,000.00 per month

Roles & Responsibilities

  • Monitor calls and provide feedback to Agents.
  • Partner with Learning Team in providing feedback that would improve overall quality of performance/escalations
  • Delivers quality module to new Agents as needed.
  • Maintains accurate quality data for call behavior performance documentation.
  • Coach and develop Agents on Quality, Customer Experience and Processes, and Procedures

Competencies For the Job

  • Time Management Skills
  • Communication Skills
  • Problem solving and Logical-Thinking Skills

Qualifications:

  • At least 1 - 3 years of relevant work experience
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Ability to multi-task, organize, and prioritize work

And most importantly, you’ll be part of a growing company with dynamic and engaging team.

Interested? Here are ways to reach us:

  • Send your CV to [email protected]
  • Or you can walk by our office at 12th Fl. Six Neo Bldg. 5th corner 26th St. BGC Taguig. We will be accepting applications starting at 11AM and continuing throughout the day.

We have multiple job openings for various positions, including positions suitable for those with no prior experience, making this a great opportunity for fresh graduates or anyone considering a career change. Feel free to share this opportunity with others who might be interested.

Upon arrival, kindly look for Jasmine Galicia.

We’re excited to meet you! Don’t miss this chance to jumpstart your career with us and let's keep the Happy at work vibes strong!