Epicareer Might not Working Properly
Learn More

Order Management Specialist

Salary undisclosed

Apply on


Original
Simplified

JOB RESPONSIBILITIES

  • Monitor and Reassign contracts in DocuSign and other customer signatory platforms
  • Assist team with Order Admin Opportunities to Process Queue
  • Provision proof of Concept Trials from Salesforce in the Billing Dashboard
  • Respond to Slack Channel request for order management and provisioning request
  • Operate in Salesforce and Billing Dashboard
  • Monitor Email inboxes for new Contracts
  • Work with Billing Team on various projects
  • Process Order Admin Revive Opps
  • Review and validate Provisioning Log – HIPAA
  • Lock out customer access to workspaces upon request from the billing team
  • Processing Entity Change though DocuSign
  • Creating/Activating BAA documents in CRM
  • Workspace creation and fixing workspace access
  • Track booking errors in an excel spreadsheet
  • Follow up with Sales via email and slack on missing/incorrect order forms

JOB QUALIFICATIONS

  • Must be highly detailed oriented, organized, and thorough
  • Able to resolve issues in a collaborative manner with internal Segment teams
  • Familiar with Salesforce.com or CRM systems is a plus