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Senior Director of Community Management

Salary undisclosed

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TaskUs offers amazing opportunities for people around the world to work from home improving the safety, accuracy, and fluency of AI models. We call these people taskers, and they’re the backbone of our ability to service our clients and do our small part in ushering in the age of AI. TaskUs is looking for a visionary Sr. Director of TaskVerse Community Management to deliver an unparalleled experience to our amazing Taskers and make sure we are the most preferred work partner.


In this pivotal role, you'll oversee hiring, vetting, community engagement, product support, and knowledge resource management. Your mission? Develop and execute strategic initiatives that skyrocket Tasker acquisition, satisfaction, participation, and success within our ecosystem

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What You'll D

  • o:Own meeting hiring targets for our projects and progr
  • amLead and inspire teams responsible for hiring, community engagement, support operations, technical collaboration, and knowledge resource developme
  • ntCraft and execute a game-changing Tasker success strategy that encompasses community interaction, product support, feedback integration, and easily accessible knowledge resourc
  • esFoster close collaboration with Sales, Solutions, Technical, and Product teams to ensure contributor strategy is built into project discovery, solutioning, operations and feedback is incorporated into product enhancemen
  • tsOversee the development and upkeep of a comprehensive knowledge resource repository that empowers contributors with self-service tools and training materia
  • lsSpearhead data-driven initiatives to assess and enhance Tasker satisfaction and succe

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What You'll Bri

  • ng:Proven leadership track record in talent acquisition, user experience/success, community engagement, and/or related domains within a tech-driven environm
  • entStrong strategic thinking capabilities and the ability to drive cross-functional initiatives that elevate contributor experience and satisfact
  • ionExceptional communication and interpersonal skills, with a history of developing and mentoring high-performing te
  • amsExperience collaborating closely with product and technical teams to translate contributor feedback into clearly defined product enhanceme
  • ntsAnalytical mindset with expertise in leveraging data to guide strategy and decision-mak
ing