Customer Service Representative

We are hiring for our client - Talent Outsourcing Channel Solutions.

Overview

The Customer Service Representative plays a critical role in our organization, as they are the first point of contact for our customers, representing our company and providing support, information, and resolution to their inquiries or issues. This position is essential in maintaining positive customer relationships and contributing to overall customer satisfaction.

Key Responsibilities

• Responding to customer inquiries and resolving issues via multiple channels such as phone, email, and chat
• Assisting customers with product information, troubleshooting, and technical support
• Processing orders, refunds, and exchanges
• Providing guidance and recommendations to customers
• Monitoring and responding to customer reviews and feedback
• Coordinating with other departments to resolve complex issues
• Updating customer information in the database
• Identifying and escalating priority issues to the appropriate channels
• Managing and prioritizing multiple customer issues at once
• Contributing to the development and improvement of customer service procedures and policies
  
  

Required Qualifications

• High school diploma or equivalent
• Proven customer support experience or experience in a similar role
• Excellent verbal and written communication skills
• Strong problem-solving abilities
• Ability to remain patient and empathetic in challenging situations
• Good knowledge of relevant computer programs and database systems
• Ability to multitask and manage time effectively
• Ability to work in a fast-paced and team-oriented environment
• Attention to detail and accuracy
• Flexibility to work in shifts and handle occasional stressful situations
  
  

Skills: communication,empathy,customer service,customer,communication skills,customer satisfaction,customer reviews