customer service with CRM experience

Customer Support position available for 15-20 hours a week. We are looking for a self-starter with strong attention to detail and some CRM experience.

Must be proficient in speaking, reading, and writing in English.

Must have strong customer service experience with self-driven initiative and can follow SOP's, and create SOP's where needed.

This position requires a lot of problem-solving and critical thinking.

We use Infusionsoft/Keap but do require some experience in any CRM platform.

Some duties include:

Managing new and ongoing progra m me mberships - including: refunds, billing issues, and making account updates
Handling member and pre-member (new leads) email s
Sending email broadcasts out to specific lists
Managing new and ongoing subscriptions (refunding, starting/stopping, changing from one to another)
Understanding of tagging and segmentation
Understanding of how purchase and marketing automation works
Must show resume when applying.
Remaining calm in helping parents in distress for the business of NaturallyRecoveringAutism.com