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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Quality Assurance Specialist

Salary undisclosed

Apply on

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Are you ready to make an impact? We are hiring for Quality Specialists for our pioneer Software campaign in BGC!

Key Responsibilities:

  • Conduct process audits, deploy designed processes, analyze and report performance on quality.
  • Support and implement de-risking plans for the process.
  • Share and document best practices.
  • Conduct RCAs on transaction monitoring to create action plans to reduce errors and improve service delivery.
  • Monitor transactions and calls for compliance and highlight any failures to the team concerned.
  • Provide feedback to the agents, based on the findings of the monitoring.
  • Participate in calibration processes with clients.
  • Collect, collate and analyze performance data on quality
  • Conduct process audits, identify gaps in execution process steps, and provide feedback to agents / TLs
  • Highlight key areas of improvement and prepare action plans specific to each area
  • Create huddle packs based on the RCAs completed.
  • Create and implement sampling plan, conduct calibration session and feedback session
  • Initiate/Participate in calibration sessions with the Client and provide RCA for weak performances.
  • Creating awareness by training and bringing visibility to Risk quality initiatives in the engagement
  • Collect and analyze customer complaints and escalations. Report and act on the corrective actions for all the complaints and escalations
  • Report and track implementation of corrective actions to ensure process continuity and stability
  • Ensure the knowledge data base is up to date and conduct regular floor audits to measure awareness
  • Focus on adherence to compliance in transaction monitoring and highlight failures to stake holders Identify, initiate and own sig sigma and lean projects to improve metrics, drive behaviors and reduce.

Key Requirements:

· Minimum 1-2 years of relevant experience (i.e L1 helpdesk / tech support process) including at least one year as a quality auditor.

· Willingness to work in rotational shifts.

· Exposure in Microsoft 365 products is a must.

Language Requirement

Fluent in spoken and written English. Able to converse and provide technical support in English through various channels – Calls, Emails & Live Chat

· Working knowledge of Word, Excel and PPT to complete reporting and documentation efficiently and effectively

· Ability to work closely with the quality team to ensure consistency

· Ability to understand and use basic analytical methods to identify problems for simple client scenarios and to recommend solutions

· Ability to translate business requirements into training requirements

· Excellent oral and written communication skills

· Excellent listening and rapport building skills

· Amenable to work in a shifting environment observing US Client and ONSITE setup.

Why Infosys BPM Philippines:

  • Quarterly Performance Bonus
  • 24 Leaves annually
  • Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire
  • Outstanding career development opportunities and fast track career progression
  • Enjoy a fair work-life balance.
  • Learning and Development Trainings
  • We value Inclusion and Diversity
  • Best Place to Work Certified
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