Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Customer Support Officer

Salary undisclosed

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Overview

Gigacover is building digital affinity insurance products, software and services. As business models, workforce composition, working norms, and the associated risks are rapidly evolving, our products are tailored to provide all types of workers and businesses their peace of mind and protection.

We work with some of the region's largest tech platforms and leading insurers across Singapore and the Philippines. We are looking for motivated team members like yourself with the mindset to innovate and drive real results.

We are hiring a Customer Support Officer to manage customer queries and complaints. You will also be asked to assist with claims, customer purchase modifications, and escalate complaints across a number of communication channels. To do well in this role, ensure customer needs are fulfilled with outstanding experience.

Responsibilities

  1. Understand our products and services.
  2. Communicate and assist customers through various channels, including call, email and chat.
  3. Acknowledge and resolve customer complaints.
  4. Assist your supervisor and team in customer service requests
  5. Assist your supervisor and team in claims processing work.
  6. Update all customer records and relevant databases including transactions, interactions, comments, and complaints with accurate and useful information.
  7. Communicate and coordinate with colleagues when required.
  8. Provide feedback and analytics on the efficiency of the customer service process & products.
  9. Undertake any other duties related to your primary job function as and when required.
  10. Maintain a positive, empathetic, and professional attitude toward customers at all times.

Requirements:

  • Strong customer service skills.
  • Basic proficiency in Chinese language is a plus!
  • At least 1 year of experience in a customer service role.
  • Working knowledge of the insurance industry.
  • Excellent critical thinking and decision-making skills.
  • Good administrative and organizational skills.
  • Ability to work under pressure and minimal supervision.
  • High attention to detail.
  • Computer literate and proficient in Google Workspace and Microsoft Office.
  • Be able to work onsite when required.
  • Strong proficiency in the English language.
  • Stay in Makati area

Compensation :

  • We offer competitive compensation, benefits, and various business allowances.
  • Time-in-lieu for working overtime
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