Customer Consultant - EBI
Salary undisclosed
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At Trane TechnologiesTM and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
Job Summary:
The Customer Consultant is dedicated to serve customers and act as their representative to check
on work that has been delivered to ensure quality and on time completion.
The Customer Consultant must understand the internal escalation process in order to ensure
customers’ issues are being addressed and handled promptly by respective stakeholders to resolve
issues, especially Hot Jobs. The position understands customers’ needs and work out solution
offerings to meet those needs.
The Customer Consultant is a Customer Advocate who drive resolution of issues which may require
resources and/or agreement across several departments. Customer Consultant has the customer's
best interest in mind and the goal is to address the immediate customer issue in a highly responsive
manner, proactively identify the root-cause and provide recommendations for resolution.
Customer Consultant is a key point of contact for customers in assigned accounts or geographic area
and provide both pre- and after-sales support. He or she is responsible for developing long-term
customer relationships to achieve customer satisfaction, maximize account penetration and customer
in compliance with the company’s strategy. The role requires technical knowledge, customer focus,
and ability to work closely with other departments and functions to deliver value to customers.
Responsibilities
HRBP WI 0038-01 Job Description Template Page 3 of 3
Company Confidential Printed copies are valid only on the date of print. Print Date: 7/16/2020
customers.
Qualifications
and gives them confidence in one’s intentions. Understand complex behavior of others as
insights into their motivations, feelings, and predicted behavior.
customers; conduct comprehensive study of the served market, and develop strategy and
marketing plan towards Service Agreement penetration.
and HVAC system and equipment functions to aiming at customers' maintenance dollars and
yearly budgetary plan for plant room improvement and maintenance.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
2406251
Job Summary:
The Customer Consultant is dedicated to serve customers and act as their representative to check
on work that has been delivered to ensure quality and on time completion.
The Customer Consultant must understand the internal escalation process in order to ensure
customers’ issues are being addressed and handled promptly by respective stakeholders to resolve
issues, especially Hot Jobs. The position understands customers’ needs and work out solution
offerings to meet those needs.
The Customer Consultant is a Customer Advocate who drive resolution of issues which may require
resources and/or agreement across several departments. Customer Consultant has the customer's
best interest in mind and the goal is to address the immediate customer issue in a highly responsive
manner, proactively identify the root-cause and provide recommendations for resolution.
Customer Consultant is a key point of contact for customers in assigned accounts or geographic area
and provide both pre- and after-sales support. He or she is responsible for developing long-term
customer relationships to achieve customer satisfaction, maximize account penetration and customer
in compliance with the company’s strategy. The role requires technical knowledge, customer focus,
and ability to work closely with other departments and functions to deliver value to customers.
Responsibilities
- Act as customers’ representative and point of contact for any and all matters specific to the
- Encourage customer growth and loyalty to the company through continuous support and
- Manage a portfolio of accounts and utilizes account management process to identify key
HRBP WI 0038-01 Job Description Template Page 3 of 3
Company Confidential Printed copies are valid only on the date of print. Print Date: 7/16/2020
- Identify potential options that would be required to meet customer needs and work closely
- Identify potential opportunities with existing and new customers and update customers on
- Resolve customer complaints by investigating problems with internal stakeholders; develops,
customers.
- Organize regular Service Reviews with customers and Ops team on Hot Jobs and critical
- Understand customers / Vertical Market Needs and determines pricing and selling strategies.
- Prepare and review contract terms and conditions using standard Trane templates when
- Provide marketplace feedback, including competitive information, customer expectations,
- Compliance with Foreign Corrupt Practices Act (FCPA), Code of Ethics, and IR's set policies
Qualifications
- Bachelor's degree in engineering or equivalent HVAC sales experience.
- Knowledge in HVAC system, Chiller Plant, Airside, Energy Services and Building Services will
- Ability to read, analyze, and interpret engineering documents.
- Able to solve complex problems. Integrates and interprets data from diverse sources to find
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form
- Excellent verbal and written communication skills
- Able to work independently and collaborate with multi-functional teams
- Organizational and time management skills
- Customer focus mindset
- Innovative mindset and willing to explore new front
- Strong computer skills in a Microsoft Office environment
- FC: Build Trusting Relationship – Use appropriate interpersonal styles to establish effective
and gives them confidence in one’s intentions. Understand complex behavior of others as
insights into their motivations, feelings, and predicted behavior.
- FC: Solution Selling – Builds relationships with customers by understanding and working on
customers; conduct comprehensive study of the served market, and develop strategy and
marketing plan towards Service Agreement penetration.
- FC: Market/Industry Awareness – Understand market and industry drivers, challenges to
- FC: Technical Knowledge – Understand and promote the service offerings such as service
and HVAC system and equipment functions to aiming at customers' maintenance dollars and
yearly budgetary plan for plant room improvement and maintenance.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
2406251
At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
Job Summary:
The Customer Consultant is dedicated to serve customers and act as their representative to check
on work that has been delivered to ensure quality and on time completion.
The Customer Consultant must understand the internal escalation process in order to ensure
customers’ issues are being addressed and handled promptly by respective stakeholders to resolve
issues, especially Hot Jobs. The position understands customers’ needs and work out solution
offerings to meet those needs.
The Customer Consultant is a Customer Advocate who drive resolution of issues which may require
resources and/or agreement across several departments. Customer Consultant has the customer's
best interest in mind and the goal is to address the immediate customer issue in a highly responsive
manner, proactively identify the root-cause and provide recommendations for resolution.
Customer Consultant is a key point of contact for customers in assigned accounts or geographic area
and provide both pre- and after-sales support. He or she is responsible for developing long-term
customer relationships to achieve customer satisfaction, maximize account penetration and customer
in compliance with the company’s strategy. The role requires technical knowledge, customer focus,
and ability to work closely with other departments and functions to deliver value to customers.
Responsibilities
HRBP WI 0038-01 Job Description Template Page 3 of 3
Company Confidential Printed copies are valid only on the date of print. Print Date: 7/16/2020
customers.
Qualifications
and gives them confidence in one’s intentions. Understand complex behavior of others as
insights into their motivations, feelings, and predicted behavior.
customers; conduct comprehensive study of the served market, and develop strategy and
marketing plan towards Service Agreement penetration.
and HVAC system and equipment functions to aiming at customers' maintenance dollars and
yearly budgetary plan for plant room improvement and maintenance.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
2406251
Job Summary:
The Customer Consultant is dedicated to serve customers and act as their representative to check
on work that has been delivered to ensure quality and on time completion.
The Customer Consultant must understand the internal escalation process in order to ensure
customers’ issues are being addressed and handled promptly by respective stakeholders to resolve
issues, especially Hot Jobs. The position understands customers’ needs and work out solution
offerings to meet those needs.
The Customer Consultant is a Customer Advocate who drive resolution of issues which may require
resources and/or agreement across several departments. Customer Consultant has the customer's
best interest in mind and the goal is to address the immediate customer issue in a highly responsive
manner, proactively identify the root-cause and provide recommendations for resolution.
Customer Consultant is a key point of contact for customers in assigned accounts or geographic area
and provide both pre- and after-sales support. He or she is responsible for developing long-term
customer relationships to achieve customer satisfaction, maximize account penetration and customer
in compliance with the company’s strategy. The role requires technical knowledge, customer focus,
and ability to work closely with other departments and functions to deliver value to customers.
Responsibilities
- Act as customers’ representative and point of contact for any and all matters specific to the
- Encourage customer growth and loyalty to the company through continuous support and
- Manage a portfolio of accounts and utilizes account management process to identify key
HRBP WI 0038-01 Job Description Template Page 3 of 3
Company Confidential Printed copies are valid only on the date of print. Print Date: 7/16/2020
- Identify potential options that would be required to meet customer needs and work closely
- Identify potential opportunities with existing and new customers and update customers on
- Resolve customer complaints by investigating problems with internal stakeholders; develops,
customers.
- Organize regular Service Reviews with customers and Ops team on Hot Jobs and critical
- Understand customers / Vertical Market Needs and determines pricing and selling strategies.
- Prepare and review contract terms and conditions using standard Trane templates when
- Provide marketplace feedback, including competitive information, customer expectations,
- Compliance with Foreign Corrupt Practices Act (FCPA), Code of Ethics, and IR's set policies
Qualifications
- Bachelor's degree in engineering or equivalent HVAC sales experience.
- Knowledge in HVAC system, Chiller Plant, Airside, Energy Services and Building Services will
- Ability to read, analyze, and interpret engineering documents.
- Able to solve complex problems. Integrates and interprets data from diverse sources to find
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form
- Excellent verbal and written communication skills
- Able to work independently and collaborate with multi-functional teams
- Organizational and time management skills
- Customer focus mindset
- Innovative mindset and willing to explore new front
- Strong computer skills in a Microsoft Office environment
- FC: Build Trusting Relationship – Use appropriate interpersonal styles to establish effective
and gives them confidence in one’s intentions. Understand complex behavior of others as
insights into their motivations, feelings, and predicted behavior.
- FC: Solution Selling – Builds relationships with customers by understanding and working on
customers; conduct comprehensive study of the served market, and develop strategy and
marketing plan towards Service Agreement penetration.
- FC: Market/Industry Awareness – Understand market and industry drivers, challenges to
- FC: Technical Knowledge – Understand and promote the service offerings such as service
and HVAC system and equipment functions to aiming at customers' maintenance dollars and
yearly budgetary plan for plant room improvement and maintenance.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
2406251
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