Senior Application Support Engineer
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Company Description
GECO Asia is a specialist IT Consultancy Services company based in Singapore, with two delivery centres in the Philippines. With over 15 years of experience, we have established ourselves as a trusted provider of high-end IT resources in the Asia Pacific marketplace. Our expertise lies in ABCD technologies - Artificial Intelligence, Blockchain, Cloud Computing and Data Science / Engineering. We deliver next-gen tech solutions that drive digital transformation, optimizing efficiency, fostering innovation, and driving competitive advantage for businesses across the region. We are proud recipients of the Skillsfuture's Employer Gold Award in October 2023 and Singapore Business Review's Best Initiative in ICT - Training & Development in May 2023.
Technical & Functional Support for Calculation Systems (software) (Level 3 ITIL)
· Clients assistance and support on Calculation Systems
· Define solutions to resolve user problems and improve global efficiency.
· Use current ITIL process within IT Department to manage support activities.
· Continuous improvement to maintain performance and high availability of calculation solutions.
Implementation / Deployment
· Performing pre-production setup and successful integration as well as Non Regression Testing prior to implementing in production.
· Providing client assistance and support for upgrade or new implementations calculation software.
· Deploying new customer environments with implementation of Calculation System as well as providing Calculation support for all customers worldwide.
· Conducting User Training for new Services / Evolution in Asia as requested by customers.
· Improve daily operations of support activities by developing appropriate tools or scripts.
Projects
· Projects participation in the development of New Digital Services as required.
· Evaluate system specifications to improve calculation software maintenance.
- · Direct contact with Digital Services team in France (support and development team) / India or Philippines
The first applications are using the following languages, tools and package:
· Web and Client / Server architecture
· TSQL Stored procedures / queries
· AWS console
Infrastructure includes:
· Windows Server 2008 and later on virtual machines
· SQL/Server 2014 and +, DBMS, SSIS and SSAS
· MSMQ
· IIS 6
· FTP
· Lab machine connections
· Amazon environment