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Technical Support Engineer

Salary undisclosed

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Job Responsibilities:

As a Technical Support Engineer, you will play a crucial role in ensuring the smooth operation of our production systems. You will be responsible for troubleshooting and resolving technical issues, working closely with both product developers and the non-technical support team. Your expertise in AWS, JavaScript, Node.js, PostgreSQL, and Python will be essential in diagnosing problems, implementing solutions, and maintaining the overall health of our applications.

  • Provide technical support for production systems, ensuring timely resolution of issues.
  • Collaborate with product developers to understand application functionality and troubleshoot issues.
  • Work closely with the non-technical support team to provide clear communication and solutions to customer-reported problems.
  • Diagnose and resolve problems related to AWS infrastructure(CloudFront, Beanstalk, Elastic Search, RDS), JavaScript code, Node.js applications, PostgreSQL databases, and Python scripts.
  • Monitor system performance and proactively identify potential issues.
  • Implement and document solutions to improve system reliability and performance.
  • Assist in the deployment and maintenance of applications and services.
  • Stay updated with the latest industry trends and technologies to provide innovative solutions.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Proven experience in a technical support role or similar position.
  • Expertise in AWS, including EC2, S3, RDS, Lambda, and other AWS services.
  • Strong proficiency in JavaScript and experience with Node.js.
  • Experience with PostgreSQL databases.
  • Proficient in Python for scripting and automation tasks.
  • Excellent problem-solving skills and the ability to diagnose and resolve complex technical issues.
  • Strong communication skills, with the ability to explain technical concepts to non-technical team members.
  • Ability to work effectively in a collaborative team environment.
  • Detail-oriented with a strong focus on quality and customer satisfaction.

Preferred Qualifications:

  • Understanding of serverless architecture
  • Familiarity with CI/CD pipelines and tools such as Jenkins or GitLab CI.
  • Knowledge of monitoring and logging tools
  • Experience with version control systems, preferably Git.