Apply on
As a Payment Ops Agent you will be required to undertake a range of back office customer service management tasks. Activities will include those which support the excellent delivery of service to our customers to support the front line service journey.
The development of efficient processes and activities will be a key activity to drive continuous improvement of operations and customer services.
The key tasks and responsibilities of the Payment Ops Agent role will include some or all of the following:
Manage the account funding movement requested based on internal / external request, e.g. disposal of fund for account closure raised by customer or risk closed customer.
Monitoring and analysis of payments made, or received, by our customers, and complete reconciliation of accounts.
Rapidly assess alerts for payment issue via a preliminary review to filter alerts that can readily handle s(i.e. obviously show no signs of anomalous behaviour)
Validate the usefulness of the alert and utilise internal system data sources to establish whether the anomalous behaviour can be accounted for. If it can, the alert will be closed, if not the alert will go through a detailed investigation utilising all internal and external sources available
Provide the support to business on any local regulatory reporting requirement related to payment for the supporting entities
Provide support in the continual evaluation of processes and procedures to support improved efficiency and effectiveness of operations and customer experience
Take ownership and use initiative to complete necessary research to resolve the processing task appropriately
Responsible for achieving individual key performance indicators.
Ensure all activities, transactions and sales adhere to prevailing business policies and regulatory standards.
As a Payment Ops Agent you will be required to undertake a range of back office customer service management tasks. Activities will include those which support the excellent delivery of service to our customers to support the front line service journey.
The development of efficient processes and activities will be a key activity to drive continuous improvement of operations and customer services.
The key tasks and responsibilities of the Payment Ops Agent role will include some or all of the following:
● Manage the account funding movement requested based on internal / external request, e.g. disposal of fund for account closure raised by customer or risk closed customer.
● Monitoring and analysis of payments made, or received, by our customers, and complete reconciliation of accounts.
● Rapidly assess alerts for payment issue via a preliminary review to filter alerts that can readily handle s(i.e. obviously show no signs of anomalous behaviour)
● Validate the usefulness of the alert and utilise internal system data sources to establish whether the anomalous behaviour can be accounted for. If it can, the alert will be closed, if not the alert will go through a detailed investigation utilising all internal and external sources available
● Provide the support to business on any local regulatory reporting requirement related to payment for the supporting entities
● Provide support in the continual evaluation of processes and procedures to support improved efficiency and effectiveness of operations and customer experience
● Take ownership and use initiative to complete necessary research to resolve the processing task appropriately
● Responsible for achieving individual key performance indicators.
● Ensure all activities, transactions and sales adhere to prevailing business policies and regulatory standards.
