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Admin Team Lead (HMO)

Salary undisclosed

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Job Summary: To manage the delivery of administrative functions, supporting the operational efficiency of the company.

Job Description:

  1. Supervise the team to deliver their respective processes and activities according to agreed-upon quality standard and turn-around-time.
  2. Enforces established policies and guidelines within the team, facilitate periodic reviews to gather feedback and recommendation from the team and communicates it to the immediate head for proper attention.
  3. Supervise the day-to-day delivery of services by the team, monitors adherence to SLAs, troubleshoot issues, and provides performance feedback to improve customer, client and partner experiences.
  4. Supervises the team's compliance to the department's data and document management standards, guidelines, and procedure to ensure the accuracy and completeness of the team's records and and databases.

Job Qualifications:

  1. Bachelor's degree required; preferably in business administration/insurance management
  2. 2-3 years of experience in HMO Admin
  3. Good communication skills