Helpdesk Specialist
Salary undisclosed
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Responsibilities
- Issues Letter of Authority after assessment of coverage, professionally explains non-coverage rationale to members
- Responds inquiries and complaints, resolves customers’ feedback and issues raised regarding handling time and waiting time
- Secures overriding approval from the Helpdesk Supervisor for LOAs beyond Helpdesks CCS authority limits
- Provides support the Immediate Superior on Follow-up On-site Orientation and training especially to the new CCRS, as well as in preparing and submitting reports on census, decking of doctors, POS queue reports and manual LOA reports
- College Graduate of 4, 5 year-course, preferably: Medical Allied Courses
- Experience in HMO or Insurance exprerience is an advantage
- Communication skills
- Data Analysis
- Computer literate
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