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Helpdesk Specialist

Salary undisclosed

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Responsibilities

  • Issues Letter of Authority after assessment of coverage, professionally explains non-coverage rationale to members
  • Responds inquiries and complaints, resolves customers’ feedback and issues raised regarding handling time and waiting time
  • Secures overriding approval from the Helpdesk Supervisor for LOAs beyond Helpdesks CCS authority limits
  • Provides support the Immediate Superior on Follow-up On-site Orientation and training especially to the new CCRS, as well as in preparing and submitting reports on census, decking of doctors, POS queue reports and manual LOA reports

Educational Background

  • College Graduate of 4, 5 year-course, preferably: Medical Allied Courses

Experience And Training

  • Experience in HMO or Insurance exprerience is an advantage

Skills Requirements

  • Communication skills
  • Data Analysis
  • Computer literate