FinOps Collections Specialist

Description

GAR (Global Accounts Receivable) is looking for a proactive, customer and detail-oriented Collections Analyst whose main responsibility will be to manage and resolve receivables related queries received from Amazon customers. As a Collections Analyst, you will support Amazon’s customers to resolve billing issues, reconcile accounts and drive monthly collection targets. The successful individual is expected to be self-motivated, be a quick learner, have strong ownership and earn trust with our customers to facilitate timely payment.

Summary Of Responsibilities

• Understanding of Accounts Receivables process
• Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio
• Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, non-collectable amounts are accounted for, and miscellaneous differences are cleared
• Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally
• Monitor high-risk accounts and ensure timely escalation of challenges to management
• Continually look at ways to improve the customer experience
• Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
• Meet the monthly productivity goals
• Reconcile complex accounts and have excellent attention to detail
  
  

Working Conditions

• Open office space on site
• Report 5 days onsite
• Successful applicant may be requested to work on shifting schedules including night shift, if business requires
• Work during PH Holidays is required when business supported is operating
• Overtime may be required on critical and peak periods
  
  

Basic Qualifications

• Degree in Finance/Accounting/Business Studies or other related areas
• 4 to 6 years of experience in Accounts Receivables or other customer facing department experience
• Ability to provide exceptional customer experience
• Strong communication skills, both written and verbal
• Good interpersonal skills and team player
• Ability to take initiatives, meet tight deadlines and prioritize workload
• Proficient in Microsoft Excel and Word
  
  

Preferred Qualifications

• Master’s Degree in Accounting/Finance or a related field
• Minimum 2 years experience in handling business customers
  
  
  

Company - AOSP - Manila

Job ID: A2816982