Onboarding Specialist (Work from Home)
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About Us: Join a dynamic and rapidly growing company at the forefront of the E-commerce industry. We support a diverse range of E-Commerce brands, from established names to rising stars, by delivering top-notch Customer Service solutions. Our team is expanding rapidly, and we’re on the lookout for an exceptional Onboarding Specialist to help us continue our trajectory of success.
Job Responsibilities:
-Manage the onboarding process for new hires, ensuring they are fully informed about company and role specifics and are well-prepared for their start date.
-Assist new hires with completing all necessary onboarding tasks and participating in required live training sessions.
-Work closely with the Customer Success Manager to support the onboarding of new agents and clients.
-Maintain regular updates with the Team Lead and Recruitment Manager regarding the onboarding progress and ensure all parties are informed.
-Provide support for client onboarding when necessary.
Qualifications:
-1-2 years of experience in Customer Service Onboarding
-3-5 years of experience in the BPO Customer Service industry
-1-2 years of Virtual Assistant experience preferred
-Familiarity with eCommerce tools/software such as Gorgias, Shopify, Zendesk, Re, Freshdesk (preferred but not required)
-Knowledge of eCommerce and CRM tools like HubSpot, Monday.com
-Excellent written and verbal communication skills
-Strong coaching, planning, and organizational abilities
-Exceptional attention to detail
-Self-starter with high energy and the ability to engage effectively with others
-Proficient in Gmail and Slack communication
Internet Requirements:
DSL, Cable, or Fiber connection is required (minimum 20 Mbps).
Perks & Benefits:
-$5USD per hour
-Paid Time Off (PTO)
-Health Insurance + Dental Coverage
-Permanent, full-time remote setup
-Year-end bonus
-Recognition and performance incentives
Why Join Us?
-Be part of one of the fastest-growing startups in the E-commerce sector
-Collaborate with a high-performing, inspiring team
-Enjoy a supportive and collaborative work environment
-Benefit from clear career progression and advancement opportunities
** HOW TO APPLY **
Paste the following link into your browser: bit.ly /tponbsp
Use application code: MOS
Apply now to become a key player in our continued success and growth!
Note: Only applications submitted through the provided link will be considered.