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Responsibilities:
- Collaborate closely with Customer Success Managers to support and nurture customer relationships.
- Manage a variety of administrative tasks, including the preparation of documents such as job requests, quotations, and other necessary materials.
- Communicate and work with internal stakeholders, including the Profiling Team and support teams across Europe, to maintain efficient workflows.
- Handle customer support requests by gathering information and accurately inputting data into SmartHub using standardized processes.
- rocess customer website update requests and input them accurately into the system.
- Prepare renewal of quotations based on previous agreements using HubSpot, ensuring clarity and accuracy in client interactions.
- Schedule and coordinate meetings between Customer Success Managers and customers, including sending reminders and follow-up communications.
- Oversee the management of an inbox for test lead responses from university clients to student inquiries, ensuring timely and appropriate responses.
Skills and Qualifications:
- At least 1-2 years of relevant experience, preferably in administrative roles or customer support.
- Tech savvy with proficiency in Microsoft Excel and familiarity with tools like SmartHub, Outlook, and other education management systems.
- A background in higher education is preferred but not required.
- Strong orgnizational and multitasking skills, with the ability to manage multiple priorities effectively.
- Detail-oriented, with the ability to work independently and with minimal supervision.
- Comfortable with repetitive tasks while maintaining a high level of accuracy.
- Excellent written and verbal communication skills in English, with a friendly and professional approach when interacting with customers.
- A proactive, disciplined, and adaptable attitude, with a positive mindset and a service-oriented, problem-solving approach.
Expectations:
- Comprehensive training will be provided.
- Expected to deliver high-quality results with minimal errors.
- Must demonstrate the ability to adapt to new guidelines and standards as they evolve.
About the Company:
At Eastvantage, we believe in creating meaningful work relationships across the globe. Our premier managed services and outsourcing solutions enable operational excellence that results in business growth for our partners worldwide. With a team of inspired experts, we provide purpose-built solutions in the areas of software development, technology support, customer relationship management, and a variety of business support functions. The inspiration extends to measurable outcomes through 24/7 service delivery in 13 languages from our offices in the Philippines, India, Vietnam, and Bulgaria. Visit eastvantage.com to discover how we can help you succeed.
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