Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Quality Assurance Specialist (Hybrid)

Salary undisclosed

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Quality Assurance Specialist

Job Purpose

The Global Support Services - Quality Assurance Specialist maintains, monitors, tracks, and reports on representative performance driving continuous improvement through quality assurance. The Global Support Services - Quality Assurance Specialist performs frequent analysis of individual representative performance by scoring high value activities, evaluating product knowledge and demonstrated tool usage. Supports the needs of the business, promoting efficiency, increasing productivity, and driving return on investment. Works under moderate supervision with some latitude for independent judgement.

Essential Functions - Duties & Responsibilities

  • Monitors and scores quality assurance for all global representatives by reviewing call recordings, international live interactions/demos, and email activities
  • Active role in new rep onboarding to ensure competence in learning development for a timely shift into full production from nesting
  • Accurately updates individual representative scorecard to reflect performance through phone and email interactions, makes suggestions for improvement and tool or course recommendations to enhance performance
  • Audits and tracks individual representative performance through various tools to maximize performance while ensuring integrity toward quota and key performance metrics using tools not limited to Gong, scorecard agreed with Program Managers, and Sales Manager feedback
  • Analyze data, performance, and customer experience trends to develop and implement strategic sales plays and best practices for the supported region
  • Collaborates with cross-functional partners to optimize sales processes and systems to achieve a superior customer experience
  • Maintain a high level of communication with cross-functional partners to ensure a strong relationship is fostered and developed
  • Maintain high level of knowledge and understanding about Dropbox, customer interaction, and evolving business environment
  • Analyze and identify opportunities to further elevate and optimize performance by ensuring reps are using SPICED/Winning by Design framework.
  • Ensure adherence and compliance in Concentrix+Webhelp global regulations and procedures in context of driving positive customer experiences

Communication Expectations

  • Participates in weekly/quarterly business reviews, providing content as it relates to training and quality assurance
  • Communicates weekly/bi-weekly with key internal and/or external stakeholders with information regarding new employee onboarding schedule, rep performance, business trends, and solutions to address knowledge gaps
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