Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Tier 1 - Support Agent

Salary undisclosed

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Are you ready to dive into the world of a fast-paced tech startup? Are you ready to change the world? At PadSplit we're disrupting the affordable housing industry by creating safe, attractive, and respectable co-living environments. If you're motivated by the conviction that working people should have a decent place to live, and want to do something about it, come join us!

At PadSplit, our purpose is to solve our affordable housing crisis one room at a time while leveraging housing as a vehicle for financial independence. Our principles are Care, Show it, Prove it. We live out our principles by embodying our values: Empathy, Optimism, Intellectual Curiosity, Strong Work Ethic, High Integrity, Self-Awareness, and Compassionate Directness.

Learn more about PadSplit here

The Role We Need:

We are seeking a Support Advocate who is detail-oriented, hard-working, and a natural problem solver with a positive attitude. You will embrace a variety of responsibilities with enthusiasm and contribute to our unique company culture while upholding our core principles and values. As part of our Customer Experience Team, you will collaborate with a dynamic group of agents to deliver exceptional, five-star support to PadSplit members.

The Person We Are Looking For:

The ideal candidate is adaptable, empathetic, and a strong communicator. You thrive in fast-paced environments, are quick to learn new systems and processes, and are passionate about providing outstanding customer service. You have a knack for multitasking, possess excellent organizational skills, and approach challenges with a can-do attitude. Your ability to remain calm under pressure and your commitment to excellence make you a perfect fit for our team.

Here’s What You’ll Do Day-To-Day:
  • Provide first-level support to PadSplit members via email and phone (Inbound and Outbound)
  • Troubleshoot and resolve issues related to membership, billing, and property inquiries.
  • Document and escalate complex issues to Tier 2 support or appropriate departments.
  • Ensure timely and accurate resolution of member requests and concerns.
  • Maintain a high level of professionalism and empathy in all interactions.
  • Continuously update and expand knowledge of PadSplit's services, policies, and procedures.
  • Contribute to the development and improvement of support processes and resources.
Here’s What You’ll Need To Be Successful:
  • Excellent verbal and written communication skills.
  • More than 3 years of customer service experience (preferably in a call center environment)
  • Intermediate computer skills, and intermediate level of experience with Google Suite
  • Proficiency with customer support software and tools (e.g., Zendesk, Atlas).
  • Strong problem-solving skills and attention to detail.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • Strong ability to consistently follow standard operating procedures (SOPs), ensuring quality and efficiency.
  • Consistent and reliable attendance.
  • Previous experience in customer service or support roles, preferably in a tech or housing-related industry.
The Interview Process:
  • Your application will be reviewed for possible next steps by the Hiring Manager.
  • If you meet eligibility requirements, the next step would be a video screen with a member of the PeopleOps team for about thirty (30) minutes.
  • If warranted, the next step would be a video interview with our T1 - Supervisor for thirty (30) minutes.
  • If warranted, the next step would be a video interview with our Manager of Tier 1 Support for thirty (30) minutes.
  • If warranted, the final step would be taking an assessment.
  • If warranted, then we move to contract!

Job Type: Full-time Independent Contractor

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