Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

L2/3 Support Technician

Salary undisclosed

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This is a remote position.

Summary

The L2/L3 Support Technician is a remote support role that provides advanced technical assistance to clients and internal staff. This role focuses on reducing the number of helpdesk escalations by resolving complex issues and documenting solutions effectively. The technician is also responsible for managing and reporting on the helpdesk's overall performance, ensuring customer service levels are met, and making regular reports to management on the status and health of the helpdesk.

Job Responsibilities
  • Provide remote support to clients on various IT issues, including network, hardware, software, security, and cloud services.
  • Use diagnostic tools and advanced troubleshooting techniques to identify and resolve complex issues.
  • Document solutions and update the service boards with the status and resolution of tickets.
  • Create and update standard operating procedures (SOPs) for common IT tasks and procedures.
  • Maintain IT documentation in ITGLUE, including asset inventory, network diagrams, passwords, and licenses.
  • Follow best practices and standards of IT service management.
  • Escalate issues to the appropriate level or vendor when necessary.
  • Provide feedback and suggestions for improving IT service delivery and customer satisfaction.
  • Manage the helpdesk board regularly to ensure no tickets are missed or overdue.
  • Ensure customer service levels are being met by the helpdesk and make weekly reports to management on the status and health of the helpdesk.

Qualifications
  • Proven experience as an L2/L3 Support Technician or in a similar technical support role.
  • Strong knowledge of network, hardware, software, security, and cloud services.
  • Proficient in using diagnostic tools and troubleshooting techniques.
  • Experience in creating and updating SOPs and IT documentation.
  • Familiarity with ITGLUE or similar IT documentation tools.
  • Excellent problem-solving and communication skills.
  • Ability to work independently and manage time effectively.
  • Knowledge of IT service management best practices and standards.
  • Strong organizational skills and attention to detail.
  • Ability to provide constructive feedback and suggestions for process improvement.

Job Requirements
  • Should be willing to accept a long-term work-from-home arrangement.
  • Should be amenable to a permanent night shift schedule.
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