Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...

Permanent WFH- Quality Assurance Analyst

Salary undisclosed

Apply on

OnlineJobs
Original
Simplified

Please apply here: smdigital-ph.com /job-opportunities/?bzid=45a902c822b9

The Quality Assurance Analyst will monitor inbound and outbound calls, and email responses, and evaluate customers’ experience. Assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. Provides feedback to call center team leaders and managers.

Responsibilities:

QA Specialist Analyst will score each call from 1 to 5 in different KPIs: communication, approach, was the resolution (qualified or not qualified) correct, what could be improved, and recollected all info.
QA Specialist Analyst will find areas of opportunity (if applicable) for each teammate.
QA Specialist Analyst will provide feedback in written form to the client in real-time. The client shall inform QA Specialists to whom the feedback will be provided.
QA Specialist will create/manage a QA scorecard form (per the Excel document provided by the Client to the QA Specialist).
QA analysts will create a QA score dashboard to visualize each teammate’s performance and improvement.
QA analysts shall participate in periodic calls (weekly,) to provide insight into the AE scores, trends, suggestions, etc.
Requirements:

At least 3 years of Quality Assurance Analyst experience
Excellent communication and time management skills
Ability to multi-task projects, establish priorities, work independently, and organize effectively.
Proficiency in Excel and the Google Suite of Apps (Docs, Sheets, Slides GMail
Must be trustworthy and able to keep confidential information contained
Excellent listening, verbal, written, and interpersonal communication skills
Keen attention to detail
Good judgment and decision-making capabilities
An effective time manager who can perform in a fast-paced, deadline-oriented environment
Knowledge of Microsoft Office Suite Products
Ability to organize, prioritize, adapt to change, and work in a fast-paced environment

Home Office Requirements:

Stable internet connection with at least 50 Mbps postpaid (must provide a screenshot of a speed test)
Computer (at least 16GB RAM and Intel i5 core processor equivalent or up)
Noise Cancelling Headset
Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup
Dual Monitor

Please apply here: smdigital-ph.com /job-opportunities/?bzid=45a902c822b9

Similar Jobs