Client Care Specialist

Job Description:
We are seeking a highly motivated Client Care Specialist to ensure a smooth and positive experience for our clients. This person will be responsible for maintaining strong client relationships and ensuring that all client records, subscriptions, and communications are efficiently handled. The ideal candidate is someone who is people-oriented, smart, can work independently, and requires minimal training beyond the onboarding process. You should be analytical, organized, and highly detail-oriented to effectively support our clients and the team.

Key Responsibilities:

Client Relationship Management: Serve as the main point of contact for clients, providing timely and effective communication via email and other channels.
Record Maintenance: Maintain up-to-date records for all clients, including contact information, subscription details, and service interactions.
Subscription Management: Monitor client subscriptions, ensuring they are current, and send reminders to clients who are behind on payments.
Client Onboarding: Welcome new clients with personalized email s and provide necessary information to get them started.
Scheduling: Coordinate and schedule calls for Caralee or clients as needed, ensuring timely communication and meeting scheduling.
Product Changes: Keep track of all product updates and changes, ensuring that clients are informed of any relevant updates.
Client Portal Management: Ensure that clients are properly onboarded to our Clinked portal, troubleshooting issues as needed.
FB Group Management: Maintain and manage client engagement within the Facebook group, ensuring members are updated and engaged.
Invoicing: Handle basic invoicing tasks, ensuring timely and accurate billing for client subscriptions and services.

Email Management: Answer all client email s, providing timely and accurate responses to inquiries.
Client Care Excellence: Ensure that each client feels valued, heard, and well taken care of by providing exceptional customer service at every touchpoint.
Requirements:

Proven experience in a client-facing role (e.g., customer service, client relations, or account management).
Highly organized with excellent time management skills and the ability to prioritize tasks.
Ability to work independently and efficiently with minimal supervision.
Strong analytical skills to track client data, subscriptions, and invoicing.
Excellent written and verbal communication skills.
Basic knowledge of invoicing and subscription management systems.
Comfort with using digital tools and client management platforms (e.g., Clinked, Facebook , email platforms).
Tech-savvy and able to quickly learn new systems and processes.
Strong problem-solving skills and the ability to think critically when handling client concerns.
A proactive and self-motivated individual who takes initiative and is solutions-oriented.
Preferred Qualifications:

Familiarity with client care and CRM tools.
Previous experience in a legal services or consulting environment is a plus.